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What is Content Moderation?

Data Processing

Content Moderation, particularly active moderation, is a large and growing part of the outsourcing world. It has grown out of the proliferation of new websites and apps that are set up to allow free expression and sharing of ideas, artistic creation and views. While the majority of people posting are doing so in the spirit of the application they are engaging with, some are nefarious, and need to be managed.

From bullying, thru trolling, to pedaling hate, some people believe that the anonymity of these great new channels creates an opportunity. And somewhere out there, the channels fight back through rigorous vetting of new content as it is uploaded (hence active moderation), using technology and good old fashioned human judgement to clean it all up.

We all want to get an opportunity to share, vent and be creative, and we all benefit from the work being done by what experts estimate to be over 100,000 professional content moderators, predominantly in the Philippines.

Four Tactics for Tackling Seasonality in Your Business

(This article originally appeared on www.inc.com.)

A key concern for all businesses is how to cope with seasonality. By this, I mean the fluctuation in activity caused by external factors. This is most critical to high growth, smaller businesses. Slowdowns in sales can have drastic knock on effects to cash flows, and can cause a lot of headaches for business owners.

Below are some of the tactics that can be employed to minimize or reverse these trends.

Are You Ready to Outsource? Five Signs That You Are.

1. You’re the CEO and you spend more than half your day doing non-strategic work.

Many startups, especially those bootstrapped, expect their execs to help manage all the initial workflow. While the title CEO may adorn your business card, you may also find yourself being customer care agent #1, data specialist or software engineer during part of your day. It is just the nature of startups that when you need some functions for fractions of a day you’ll do this.
But when you are so tied up in the operations that you can’t get on with the vision and strategy, you may be ready to outsource.