Approach

Proven Strategies for People, Process and Technology

Enshored have evolved proven strategies for delivering consistently strong outsourced support for our clients who need a partner who can match them as they work to disrupt their markets. Since our inception, we’ve successfully launched and scaled hundreds of uniquely different client processes.

We see how modern businesses need empowered people to deliver results in rapidly changing markets. We recognise this so we spend more time than our competitors on training and developing our people, and it shows in our employee retention rates – double the industry standards. Our people are more flexible, have high levels of skills and are pushed to be the best versions of themselves they can be. We only recruit around 11% of candidates to Enshored, ensuring that we keep quality high. Then we reward them accordingly with salary and benefits packages that are progressive and that shows our commitment to their long term development and careers with Enshored.

We have evolved a proven process methodology for both onboarding new clients and helping them scale. We are confident and comfortable with small, medium and large scale engagements. On average it takes us 18 calendar days to get your team on board and into training following contract signing. We’ve built out proven mechanisms for then managing our client engagements against KPIs, and for monitoring and identifying areas to improve performance both within and across our client teams.

Technology plays a vital role in our success. Working with a remote team and cloud based architecture has a specific set of challenges that need to be addressed. Enshored have built a technology support team that understands what is needed to manage and support this approach. In addition, Enshored supports our client systems with an internal IT strategy that delivers best in class performance management, recruitment and communications tools.

How Can We Help?

Team selection is critical to success.

Outsourcing Strategy

When our clients are moving at the speed of light, they depend on us to optimize how they work so they can focus on what comes next. Which is why we continually challenge our employees to be more creative.

The people hired to work at Enshored and uphold our high standards are harder to find than your average outsourced employee. Our recruitment techniques identify personality attributes necessary for success at Enshored and for the success of our clients. While we all look different, each one of us is a curious and diligent student of our partners and the environments in which they operate.

How We Do It

1

Understand

We spend the time to understand your needs and how our team will fit into your overall plan for operation success.

2

Pilot

We pilot complex processes to iron out the kinks. Our pilots generally are a period of 3 months after which the process shall be worked out, codified, documented and ready for a handover into our core operations team.

3

Apply

We apply the best practices we’ve learned from hundreds of previous process implementations. We take your high-level goals and create metrics to define success in the process and to gauge progress as well as areas for improvement.

4

Implement

We implement the best technology framework to fit your needs. We recruit for the specific skills you need as recruitment is our core competence at Enshored. This means that training for your team is about your unique business challenges and your in-house software, not on generic skills which the team will all be certified in.

5

Engage

We engage a team of in-house implementation experts alongside your team until stability is reached and performance hits agreed targets.

6

Manage

We operate based on your demands, set up processes and manage to agreed KPIs. You’ll hear from us daily at first, then weekly once the process is bedded in.

7

Adapt

We are agile and able to adapt as your business needs change – as a partner not as a vendor. We’ll not put rules before logic.

8

Support

Operations teams are supported by an all-star IT, Finance, HR, Legal and Recruitment team – critical in operating in the complex Philippines markets.

Our Values

We show Grit

We welcome new and unexpected opportunities as they arise. We are not upset that today isn’t working out how we’d planned it – it’s part of our life journey.

We know there will be challenges and setbacks, we work through them confidently.

We are Curious

We ask questions because we have an intense desire to know and understand each of our clients and colleagues and apply this knowledge to serve you better.

We are Value-driven

We are unrelenting in our drive to create more value for our clients, which we deliver by innovating and operating customized solutions that make you more competitive.

We are Open-minded

We maintain a flexible delivery model and consider all options when designing and building your outsource team.

We are Transparent

We are an extension of our client’s business and we act like it. Just as we get to know you through this process, you get to know us as we work side by side with you everyday.

What We Believe

Companies

All businesses are formed to meet an unfulfilled need. As they find success in this endeavor, their leaders find themselves spending less time growing their business or nurturing their culture and more time managing the “noise” and “fire-fighting” associated with running a business.

Strategy

Building an operating platform that aligns with your business strategy accelerates growth, reduces cost, and increases quality. And the best way to accomplish this is to partner with operations experts the same way you partner with accountants, lawyers, and financial firms.

Partners

We partner with business leaders like you to remove the “noise” so you can focus on what inspired you in the first place: building and growing a successful company that meets the needs of your clientele.