Author: Ian Jackson

Enshored is named among “2021 Business Products and Service Companies To Watch” by The Startup Weekly

The Startup Weekly, an online publisher of news, insights, and awards for business builders, has named Enshored among its list of Business Products and Service Companies to Watch for 2021.

“This year’s award recipients represent the very best of entrepreneurial excellence in the United States. The judging panel was thoroughly impressed by the accomplishments of all awardees,” said Peter Justin, Managing Editor of The Startup Weekly.

Commenting on the award, Enshored’s CEO Ian Jackson said “I appreciate the recognition from The Startup Weekly. External validation is always nice, and given we share an audience and target market very closely with The Startup Weekly makes this award really pleasing. I hope we’ll continue our mission of serving ever-larger numbers of disruptive Startups with outsourced services.”

With this latest award, Enshored continues to collect accolades for continually meeting its mission to support the growth of disruptive startups, a journey that has seen Enshored grow its workforce to over 1000 in just seven years. March 2021 alone saw Enshored add a further 100 employees, as the global economy starts to recover from the medium-term shocks of the Covid-19 pandemic.

Enshored CEO Ian Jackson named “Most Influential CEO in California, 2021”

CEO Monthly, a UK based magazine for and about CEOs, has named Enshored’s co-founder and CEO Ian Jackson as their most influential CEO for California, 2021. The award was given as part of CEO Monthly’s annual awards and recognition for CEO Excellence.

Commenting on the award, Jackson said “I appreciate the recognition from CEO Monthly. I guess they’ve been tracking how we have responded to the pandemic, and our growth rate through 2020. I feel this is validation of our business model, and the resilience of our clients through such a challenging and unique year. I am humbled and thankful. I look forward to more hard work in the coming year as we look to build on the success of the past 12 months.”

 

Award Certificate for Ian Jackson as most influential CEO in California, 2021

 

Enshored Named by Clutch Among the Top BPO Companies

Here at Enshored, we believe in the importance of great outsourcing to power growth for disruptive businesses, whatever their size and growth trajectory. BPO companies can help solve problems of scaling, optimizing service delivery, as well as the promise of operational cost reduction, and more time to focus on your core business. Whether it’s for a high-growth niche e-commerce firm, a new travel technology company or a disruptive digital marketing agency, BPO companies like Enshored can help provide you with the right staffing needs.

 

Enshored is an outsourcing firm built to solve the challenges related to scaling, high growth businesses, delivering proven results by utilizing our unique agile operations framework and the highly-skilled associates in the industry. We provide a wide array of services such as customer support, sales and marketing, and back-office support to name a few. We work with companies from startups to tech companies to fast-moving consumer goods businesses.

 

As a testament to our success, we are featured on Clutch’s rankings of the best companies in the BPO space. Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers.

Enshored Clutch award

There are lots of ratings and reviews websites out there, but what sets Clutch apart is that their trained business analysts perform in-depth interviews with clients about the quality of their interaction with each Clutch-registered company.

 

Here’s our CEO, Ian Jackson on what he had to say about this amazing award:

“We are delighted to have been recognized by Clutch for our ability to provide transformational outsourced B2B customer support services. While there is a major push to digital, we see delivering excellence in voice-based support as critical in helping maturing B2B and SaaS businesses meet the needs of their business customers. You need to meet your customers where they are happy talking to you.”

 

We truly appreciate our clients for taking the time out of their busy day to leave a review on our services and how it impacted their business. We were assessed on the basis of our strong management skills and our proactiveness. Their head of customer service commented: “At Enshored, they treat their employees well…It’s clear people want to work with Enshored, which makes life easier for me.”

 

You can read the full version of the review on our Clutch profile.

 

Contact us! We’d love to know more about your company and how we can help you elevate your business.

Why Your First Clients SHOULD Be Your Friends

first clients friends enshored

(This article originally appeared on www.inc.com.)

The surprising lessons learned from a B2B Entrepreneur

 

A lot is written about the importance of your first clients in any business. There is a lot of opinion on working with friends and family too. Most business writing on the subject seems to mostly refer and apply predominantly to retail and creative businesses. It generally covers the ground on subjects such as working with people who expect stuff for free, or for fees to be heavily discounted, and not valuing your time and effort. Much of these writings tends to paint a picture of relationships that are devoid of professionalism when having your friends as business clients. Less is discussed about working in a B2B setting beyond the cliche of “there are no friends in business.”

Nemo Resideo – “no man left behind”​

enshored nemo resideo

 

By the end of March most, if not all, BPOs around the world had transitioned from what has been an almost exclusively office-based work regime to working from home. As global support providers to the world’s businesses, we too have been affected by the disruptions this pandemic has brought to our client’s businesses. We have faced either an increase of decrease in client work volume requirements – broadly speaking though, we have all adapted well to the changes.

Enshored joins the ranks of the fastest-growing companies in the US

 

This week has seen Enshored recognized as one of the fastest-growing companies in the US. According to Inc Magazine, we rank at 607 of the 5000 companies who made it onto the annual Inc. 5000 list.

This is further validation for Enshored. We have carved out a unique niche in the outsourcing world in supporting disruptive businesses to grow and be successful. As a partner to them, we bring expertise in operational areas where they need help. They, in turn, can get back to focusing on the big ideas, and the more disruptive parts of their business.

Strategies for improving outsourced team performance

 

There are some clear and well-known disadvantages in working remotely – be it in outsourcing or in any globally located business with remote workers. At Enshored we welcome client teams to visit our offices whenever possible, and every year many do come. These short times of direct contact bring significant improvements to the working relationship and often to our productivity and other positive outcomes. I’ve listed the following 4 main points we look to accomplish during these on-site visits:

What puts the “Great” in “Great Customer Service?” – Process

 

In the final part of our series on customer service, we will bring everything together by looking at the process. Process – how you do things – is critical. You can have the right tools and the right people, but without a clear and consistent process to manage things, you will not be able to deliver great customer service.

What puts the “Great” in “Great Customer Service?” – Technology

 

If you have a business with customers, you need some sort of customer service. If you want to have a good business, you are probably thinking you need good customer service. And if you want a great business, you need great customer service. It is unavoidable if you are going to compete.

So what makes great customer service? We shall dig into that question and tackle some of the challenges we see at Enshored each day.

Communication Strategies

 

Enshored is an outsourcing partner to fast-growing startup and scale up companies. Enshored is growing quickly too. Like many outsourcing companies, operational centers are based in lower-cost countries, while leadership, sales, and marketing are managed closer to the clients. For Enshored, this means operations based in the Philippines and leadership in the US.

This creates a challenge as to how best communicate in such a dynamic environment, given the challenges of distance, and an ever-changing and expanding team of leaders. A failure to communicate well at a fast-growing company can seriously damage the culture you are trying to build, can lead to operational failures and misalignment and a lack of buy into the vision and direction of the firm. Since day one, Enshored has recognized the challenge and worked hard to ensure that communication is prioritized.