Author: Lavinia Arances

Enshored quickly and successfully transitions to a full work from home operational model

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While the world has moved at different speeds and with varying success in adapting to the post Covid-19 world, Enshored has successfully moved to a work from home model for nearly all operations.

The president of the Republic of the Philippines, Rodrigo Duterte, ordered a “Manila lockdown” starting March 16, 2020, which meant that the City was one of the first in a country without high numbers of confirmed cases to go under community quarantine. That event led the Enshored management to quickly move forward with its rapidly evolved work from home plan. These plans have come under more strain as Duterte has extended and tightened the lockdowns to include the whole island of Luzon where Manila is.

Work from home “hero of the day” Team Captain Cindy Zaremalekabadi saves her team

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CEO Ian Jackson mentioned Cindy Zaremalekabadi via email sent to all employees recently as one of the new heroes of the day who made extraordinary efforts to support the team on how the company was adapting to the WFH situation. 

“Cindy Zaremalekabadi, our TC for Paddle, did such a great job with getting the Paddle team primed for WFH, including self-directing the logistics”, Ian Jackson shared. 

Work from home “hero of the day” recognition starts with the efforts of the rockstar IT team

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On March 13, 2020, PST Enshored’s CEO, Ian Jackson mentioned and commended via email sent to all employees the whole IT department’s energy, decision making, commitment, and skills that are really becoming obvious to all the members of the management team as they have solved related challenges about transitioning Enshored to work from home scenario.

“They are making things happen that need to happen and finding solutions where others would have given up. Our IT team is being prepped for long hours, all kinds of new challenges, and we will all remember their efforts long after,” Ian Jackson shared. 

Enshored opens its third Manila office to match rapid client growth

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“Opening our third office in Manila will make sure we can keep up with the growth coming both from existing and new clients.”

Enshored is excited to announce the opening of its third operations center in Ortigas, Metro Manila, in The Philippines. Enshored has signed another lease for over 8000 Sq Ft of space in the JMT building on ADB Avenue. The newest office will start operating by the end of January 2020.

Enshored has been successfully operating from two offices in Ortigas and with over 700 employees. One of these is also in the JMT building, where Enshored have been working since the summer of 2016.

Scaling Made Simple – Strategy #4: Improve Your Processes

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When businesses are growing rapidly, the focus is generally on revenue and getting more of it, and not necessarily on how you deliver that product or service. This can create large inefficiencies in the daily processes that your team is working on. In particular, growing a business can be like reinventing the wheel as there is no time to go outside and work out how others solve this problem.

Scaling Made Simple – Strategy #3: Outsource Non-value Added Activities

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It’s been estimated that over 90% of Fortune 500 companies use some sort of outsourcing to assist with their operations. There’s a reason for that! 

As businesses grow, processes naturally need to be added and tweaked. Some of these add real value to your bottom line, but some don’t. Many companies claim that their customer service function is a real value-add, but do you have data that proves you actually add customers because of it?

Scaling Made Simple – Strategy #2: Make sure your management team is fully focused on the core business

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Time is finite. Ideally, some of the most productive and engaged minds in your company reside in management. Each of these leaders only has so much time in a day. 

As businesses grow, they get more complex. That’s just a fact of life. The problem is that this can lead your company leadership to get bogged down in items that don’t contribute directly to the larger vision and mission of your company. In fact, a Harvard Business Review article states that the typical company’s senior executives spend less than three days each month working together as a team—and in that time they devote less than three hours to strategic issues.

Enshored Wins 2019 Best Companies for Diversity in Comparably Awards

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Enshored has been awarded as one of the Best Companies for Diversity in Comparably Awards for Q4 2019. This is a reflection on how diverse employees feel and rate their work experience at Enshored across various culture dimensions. 

We are delighted to be recognized once more by Comparably, this time for diversity,” said Ian Jackson, CEO of Enshored. “We understand that to build an excellent business means tapping into and developing every type of talent and we welcome anyone with the right attitude and competencies at Enshored.”

Scaling Made Simple: Strategy #1 – Reduce Variation

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In Six Sigma, reducing variation is principle #2. It’s noted that when planning for Six Sigma, variation is undesirable because it creates an uncertainty of achieving your desired outcome. If the desired outcome you’re seeking is always profitability – then anything that may deviate from that model should be evaluated. 

Savvy companies know that in order to grow, more resources need to be applied to products and services that perform. Often, that means weeding out options that may be under-performing. The trouble is, some companies don’t have the data to know the difference. It’s important to develop a process for pulling data on the performance of your offerings. Sit down and take an objective look at how each category is performing, and make a commitment to decrease the offerings that are not up to par in each.