Inc. magazine revealed today that ENSHORED is No. 607 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.
This week has seen Enshored recognized as one of the fastest-growing companies in the US. According to Inc Magazine, we rank at 607 of the 5000 companies who made it onto the annual Inc. 5000 list.
This is further validation for Enshored. We have carved out a unique niche in the outsourcing world in supporting disruptive businesses to grow and be successful. As a partner to them, we bring expertise in operational areas where they need help. They, in turn, can get back to focusing on the big ideas, and the more disruptive parts of their business.
The environment in Los Angeles is laid-back, with sunshine and blue sky days one after the other. For employees at these nine companies, the environment at work is even better than the surf. They let us know by leaving anonymous ratings on Comparably.
There are some clear and well-known disadvantages in working remotely – be it in outsourcing or in any globally located business with remote workers. At Enshored we welcome client teams to visit our offices whenever possible, and every year many do come. These short times of direct contact bring significant improvements to the working relationship and often to our productivity and other positive outcomes. I’ve listed the following 4 main points we look to accomplish during these on-site visits:
In the final part of our series on customer service, we will bring everything together by looking at the process. Process – how you do things – is critical. You can have the right tools and the right people, but without a clear and consistent process to manage things, you will not be able to deliver great customer service.
This is the second part of a short series on how to deliver great customer service. The first part focused on having great technology to support your team, the next part then is to have the best possible team.
If you have a business with customers, you need some sort of customer service. If you want to have a good business, you are probably thinking you need good customer service. And if you want a great business, you need great customer service. It is unavoidable if you are going to compete.
So what makes great customer service? We shall dig into that question and tackle some of the challenges we see at Enshored each day.
Hi, I’m Marky, Team Leader at Enshored! I look forward to seeing my team every day, and I’m always motivated to come to work with positive vibes!
Why do I think I was chosen for the team lead role?
I was chosen for the role of Team Leader because the company saw something in me that showed I was the right fit for the job. I have previous experience in handling teams of people, so I was really happy to accept the position. Even before I became a Team Leader, I always pushed myself to learn new things and enhance my skills.
I’m Andri, Team Captain at Enshored. As someone who works closely with Back-Office Support, I’ve found that data analysis is a critical process. Whilst all data is important, continuous data analysis enables us to more easily identify trends, spikes, and periods of increased/decreased demand. The understanding of consumer behavior is integral to the success of any business.
Hi, I’m Kim! I’ve been a member of Enshored’s outstanding customer support team for almost two years now. This is my first experience working as a Team Leader and I’m incredibly excited to be learning new things every day and sharing fresh ideas with my team!
How would you describe Enshored’s Customer Support?
At its core, Enshored’s customer support team focus on meeting our clients’ needs and providing them with an unparalleled level of service. In a field which is completely service-oriented, quality, customer satisfaction (CSAT), and dedication are integral to our success.
We make sure that we have a great relationship with our clients, catering to their needs via our omni-channel support processes. Whether it’s through voice calls, live-chat, emails, or other platforms, we work diligently to ensure our clients are always satisfied. Hard-work, excellent performance and high CSAT ratings are hallmarks of the quality service that we provide at Enshored.