Workforce Analyst

Essential Duties and Responsibilities

• Distributes daily, weekly, monthly, quarterly, and annual reports with pointed analyses, escalation of progress towards goals, and recommendations
• Plan for respective assets, seat allocation, measure seat utilization
• Computes shrinkage, plot schedules, and leaves, and manage staffing
• Expected to alert management regarding any issues that will affect the business day
• Also expects to do other tasks related to the position

Qualifications:

• Advanced knowledge in reporting methodology & procedures
• Experience in delivering workforce management processes to a Call Center environment
• With at least 2-3 years comprehensive exposure to workforce analysis
• Highly analytical; strong organizational, negotiation, and problem-solving skills
• Ability to interpret & analyze data
• Proficient in MS Office Applications, manual computations using excel/ macro
• Can work effectively under pressure
• Willing to do client presentations
• Willing to work in Ortigas Center, Pasig City

Job Type: 

• Full-time

Salary:

• Php30,000.00 to Php35,000.00 /month