Workforce Analyst
Essential Duties and Responsibilities
- Distributes daily, weekly, monthly, quarterly, and annual reports with pointed analyses, escalation of progress towards goals, and recommendations
- Plan for respective assets, seat allocation, measure seat utilization
- Computes shrinkage, plot schedules, and leaves, and manage staffing
- Expected to alert management regarding any issues that will affect the business day
- Also expects to do other tasks related to the position
Qualifications:
- Advanced knowledge in reporting methodology & procedures
- Experience in delivering workforce management processes to a Call Center environment
- With at least 2-3 years comprehensive exposure to workforce analysis
- Highly analytical; strong organizational, negotiation, and problem-solving skills
- Ability to interpret & analyze data
- Proficient in MS Office Applications, manual computations using excel/ macro
- Can work effectively under pressure
- Willing to do client presentations
- Willing to work in Ortigas Center, Pasig City
Job Type:
- Full-time
Salary:
- Php30,000.00 to Php35,000.00 /month
We accept walk-in applicants, Monday to Friday, 7 am to 3 pm or you may send your resume to recruitment@enshored.com with the title “Workforce-Analyst Application”.
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We are a talented and growing team of outsourcing professionals. Our team of of fun loving, heroes are open minded, transparent, value driven and curious.