Workforce Analyst

Workforce Analyst

Essential Duties and Responsibilities

  • Distributes daily, weekly, monthly, quarterly, and annual reports with pointed analyses, escalation of progress towards goals, and recommendations
  • Plan for respective assets, seat allocation, measure seat utilization
  • Computes shrinkage, plot schedules, and leaves, and manage staffing
  • Expected to alert management regarding any issues that will affect the business day
  • Also expects to do other tasks related to the position

Qualifications:

  • Advanced knowledge in reporting methodology & procedures
  • Experience in delivering workforce management processes to a Call Center environment
  • With at least 2-3 years comprehensive exposure to workforce analysis
  • Highly analytical; strong organizational, negotiation, and problem-solving skills
  • Ability to interpret & analyze data
  • Proficient in MS Office Applications, manual computations using excel/ macro
  • Can work effectively under pressure
  • Willing to do client presentations
  • Willing to work in Ortigas Center, Pasig City

Job Type: 

  • Full-time

Salary:

  • Php30,000.00 to Php35,000.00 /month

We accept walk-in applicants, Monday to Friday, 7 am to 3 pm or you may send your resume to recruitment@enshored.com with the title “Workforce-Analyst Application”.

Join Our Team

  • Accepted file types: pdf, doc, docx.

Meet Enshored

We are a talented and growing team of outsourcing professionals. Our team of of fun loving, heroes are open minded, transparent, value driven and curious.

Meet The Team