Category: Communications

Enshored quickly and successfully transitions to a full work from home operational model

wfh enshored art photo cover

 

While the world has moved at different speeds and with varying success in adapting to the post Covid-19 world, Enshored has successfully moved to a work from home model for nearly all operations.

The president of the Republic of the Philippines, Rodrigo Duterte, ordered a “Manila lockdown” starting March 16, 2020, which meant that the City was one of the first in a country without high numbers of confirmed cases to go under community quarantine. That event led the Enshored management to quickly move forward with its rapidly evolved work from home plan. These plans have come under more strain as Duterte has extended and tightened the lockdowns to include the whole island of Luzon where Manila is.

Work from home “hero of the day” Team Captain Cindy Zaremalekabadi saves her team

wfh enshored hero of to the day Cindy

 

CEO Ian Jackson mentioned Cindy Zaremalekabadi via email sent to all employees recently as one of the new heroes of the day who made extraordinary efforts to support the team on how the company was adapting to the WFH situation. 

“Cindy Zaremalekabadi, our TC for Paddle, did such a great job with getting the Paddle team primed for WFH, including self-directing the logistics”, Ian Jackson shared. 

Work from home “hero of the day” recognition starts with the efforts of the rockstar IT team

wfh enshored hero of to the day IT

 

On March 13, 2020, PST Enshored’s CEO, Ian Jackson mentioned and commended via email sent to all employees the whole IT department’s energy, decision making, commitment, and skills that are really becoming obvious to all the members of the management team as they have solved related challenges about transitioning Enshored to work from home scenario.

“They are making things happen that need to happen and finding solutions where others would have given up. Our IT team is being prepped for long hours, all kinds of new challenges, and we will all remember their efforts long after,” Ian Jackson shared. 

Strategies for improving outsourced team performance

 

There are some clear and well-known disadvantages in working remotely – be it in outsourcing or in any globally located business with remote workers. At Enshored we welcome client teams to visit our offices whenever possible, and every year many do come. These short times of direct contact bring significant improvements to the working relationship and often to our productivity and other positive outcomes. I’ve listed the following 4 main points we look to accomplish during these on-site visits:

A Leader’s Story: My Journey from Agent to Team Leader

 

I’m Darwin, Team Captain at Enshored.

Working at Enshored

I joined Enshored last year as a member of a pioneer account for a popular short video app. If I were to describe the experience in three words, fresh, crazy, and fun immediately spring to mind. Our team worked at an extremely fast pace, keeping up with the dynamic nature of our client’s business; we had to contend with ever-changing guideline updates and increasingly busy queues, whilst ensuring that the quality of our work was always of the highest possible standard. Keeping our clients satisfied is tough, but under the excellent direction of our leaders, and thanks to the dedication of our team, our small squad expanded rapidly and the 2nd batch of content moderators was soon hired.    

Not long after, another batch was commissioned, and another, and another! New doors were opened, and our family grew even larger! Naturally, with growth comes the opportunity for career advancement; thus, new Team Captains and Team Leaders were promoted to manage our burgeoning numbers and ensure outstanding results across the board. Eventually, I was lucky enough to be invited to lead my own team for a new account.

Communication Strategies

 

Enshored is an outsourcing partner to fast-growing startup and scale up companies. Enshored is growing quickly too. Like many outsourcing companies, operational centers are based in lower-cost countries, while leadership, sales, and marketing are managed closer to the clients. For Enshored, this means operations based in the Philippines and leadership in the US.

This creates a challenge as to how best communicate in such a dynamic environment, given the challenges of distance, and an ever-changing and expanding team of leaders. A failure to communicate well at a fast-growing company can seriously damage the culture you are trying to build, can lead to operational failures and misalignment and a lack of buy into the vision and direction of the firm. Since day one, Enshored has recognized the challenge and worked hard to ensure that communication is prioritized.