Category: Communications

A Leader’s Story: My Journey from Agent to Team Leader

 

I’m Darwin, Team Captain at Enshored.

Working at Enshored

I joined Enshored last year as a member of a pioneer account for a popular short video app. If I were to describe the experience in three words, fresh, crazy, and fun immediately spring to mind. Our team worked at an extremely fast pace, keeping up with the dynamic nature of our client’s business; we had to contend with ever-changing guideline updates and increasingly busy queues, whilst ensuring that the quality of our work was always of the highest possible standard. Keeping our clients satisfied is tough, but under the excellent direction of our leaders, and thanks to the dedication of our team, our small squad expanded rapidly and the 2nd batch of content moderators was soon hired.    

Not long after, another batch was commissioned, and another, and another! New doors were opened, and our family grew even larger! Naturally, with growth comes the opportunity for career advancement; thus, new Team Captains and Team Leaders were promoted to manage our burgeoning numbers and ensure outstanding results across the board. Eventually, I was lucky enough to be invited to lead my own team for a new account.

Communication Strategies

 

Enshored is an outsourcing partner to fast-growing startup and scale up companies. Enshored is growing quickly too. Like many outsourcing companies, operational centers are based in lower-cost countries, while leadership, sales, and marketing are managed closer to the clients. For Enshored, this means operations based in the Philippines and leadership in the US.

This creates a challenge as to how best communicate in such a dynamic environment, given the challenges of distance, and an ever-changing and expanding team of leaders. A failure to communicate well at a fast-growing company can seriously damage the culture you are trying to build, can lead to operational failures and misalignment and a lack of buy into the vision and direction of the firm. Since day one, Enshored has recognized the challenge and worked hard to ensure that communication is prioritized.