Category: Customer Support

A Customer Support Leader

 

 Hi, I’m Kim! I’ve been a member of Enshored’s outstanding customer support team for almost two years now. This is my first experience working as a Team Leader and I’m incredibly excited to be learning new things every day and sharing fresh ideas with my team!

How would you describe Enshored’s Customer Support?

At its core, Enshored’s customer support team focus on meeting our clients’ needs and providing them with an unparalleled level of service. In a field which is completely service-oriented, quality, customer satisfaction (CSAT), and dedication are integral to our success.

We make sure that we have a great relationship with our clients, catering to their needs via our omni-channel support processes. Whether it’s through voice calls, live-chat, emails, or other platforms, we work diligently to ensure our clients are always satisfied. Hard-work, excellent performance and high CSAT ratings are hallmarks of the quality service that we provide at Enshored.

How do you do your customer care?

So how do you do YOUR customer care?

Enshored are actively involved with managing a large number of customer service campaigns for companies in different industries. What is interesting is the range of support methods and windows our clients have developed, and how these continue to evolve. Here are some insights into the different ways our clients view their customer care: