It’s been estimated that over 90% of Fortune 500 companies use some sort of outsourcing to assist with their operations. There’s a reason for that!
As businesses grow, processes naturally need to be added and tweaked. Some of these add real value to your bottom line, but some don’t. Many companies claim that their customer service function is a real value-add, but do you have data that proves you actually add customers because of it?
Time is finite. Ideally, some of the most productive and engaged minds in your company reside in management. Each of these leaders only has so much time in a day.
As businesses grow, they get more complex. That’s just a fact of life. The problem is that this can lead your company leadership to get bogged down in items that don’t contribute directly to the larger vision and mission of your company. In fact, a Harvard Business Review article states that the typical company’s senior executives spend less than three days each month working together as a team—and in that time they devote less than three hours to strategic issues.
In Six Sigma, reducing variation is principle #2. It’s noted that when planning for Six Sigma, variation is undesirable because it creates an uncertainty of achieving your desired outcome. If the desired outcome you’re seeking is always profitability – then anything that may deviate from that model should be evaluated.
Savvy companies know that in order to grow, more resources need to be applied to products and services that perform. Often, that means weeding out options that may be under-performing. The trouble is, some companies don’t have the data to know the difference. It’s important to develop a process for pulling data on the performance of your offerings. Sit down and take an objective look at how each category is performing, and make a commitment to decrease the offerings that are not up to par in each.
Enshored, the leading outsourcing company for disruptive technology companies, announced that is has agreed a multi-year deal to sponsor a US based elite cycling team. The team shall be called EVOQ.BIKE p/b (presented by) ENSHORED.
“Any successful team needs to have grit, be professional, be obsessed with marginal gains, display phenomenal teamwork, and be selfless. I look forward to the team helping us deliver the marketing message of Enshored to future clients”: Ian Jackson, CEO
Inc. magazine revealed today that ENSHORED is No. 607 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.
Hi, I’m Marky, Team Leader at Enshored! I look forward to seeing my team every day, and I’m always motivated to come to work with positive vibes!
Why do I think I was chosen for the team lead role?
I was chosen for the role of Team Leader because the company saw something in me that showed I was the right fit for the job. I have previous experience in handling teams of people, so I was really happy to accept the position. Even before I became a Team Leader, I always pushed myself to learn new things and enhance my skills.
Hi, I’m Kim! I’ve been a member of Enshored’s outstanding customer support team for almost two years now. This is my first experience working as a Team Leader and I’m incredibly excited to be learning new things every day and sharing fresh ideas with my team!
How would you describe Enshored’s Customer Support?
At its core, Enshored’s customer support team focus on meeting our clients’ needs and providing them with an unparalleled level of service. In a field which is completely service-oriented, quality, customer satisfaction (CSAT), and dedication are integral to our success.
We make sure that we have a great relationship with our clients, catering to their needs via our omni-channel support processes. Whether it’s through voice calls, live-chat, emails, or other platforms, we work diligently to ensure our clients are always satisfied. Hard-work, excellent performance and high CSAT ratings are hallmarks of the quality service that we provide at Enshored.
I’m Darwin, Team Captain at Enshored.
Working at Enshored
I joined Enshored last year as a member of a pioneer account for a popular short video app. If I were to describe the experience in three words, fresh, crazy, and fun immediately spring to mind. Our team worked at an extremely fast pace, keeping up with the dynamic nature of our client’s business; we had to contend with ever-changing guideline updates and increasingly busy queues, whilst ensuring that the quality of our work was always of the highest possible standard. Keeping our clients satisfied is tough, but under the excellent direction of our leaders, and thanks to the dedication of our team, our small squad expanded rapidly and the 2nd batch of content moderators was soon hired.
Not long after, another batch was commissioned, and another, and another! New doors were opened, and our family grew even larger! Naturally, with growth comes the opportunity for career advancement; thus, new Team Captains and Team Leaders were promoted to manage our burgeoning numbers and ensure outstanding results across the board. Eventually, I was lucky enough to be invited to lead my own team for a new account.