Category: Strategy

Enshored COO Sang Won Hwang to bring further depth to the leadership team at a time of growth, internationalization, and increased complexity.

enshored coo sang

 

Enshored, the leading outsourcing partner to disruptive companies, is excited to announce the hiring of Sang Won Hwang as Chief Operating Officer. Sang will initially be based in Manila, Philippines, and will have oversight of global operations. Sang will bring further depth to the Enshored leadership team at a time of growth, internationalization, and increased complexity.

Why Your First Clients SHOULD Be Your Friends

first clients friends enshored

(This article originally appeared on www.inc.com.)

The surprising lessons learned from a B2B Entrepreneur

 

A lot is written about the importance of your first clients in any business. There is a lot of opinion on working with friends and family too. Most business writing on the subject seems to mostly refer and apply predominantly to retail and creative businesses. It generally covers the ground on subjects such as working with people who expect stuff for free, or for fees to be heavily discounted, and not valuing your time and effort. Much of these writings tends to paint a picture of relationships that are devoid of professionalism when having your friends as business clients. Less is discussed about working in a B2B setting beyond the cliche of “there are no friends in business.”

Work from home “hero of the day” Team Captain Jan Suarez walks 8 KM to reach the office to help his team

wfh enshored hero of to the day suarez1

 

The newly hired Team Captain at Enshored, Jan Suarez showed so much grit and dedication to his job and to his team by walking for almost 8 kilometers just to reach Enshored office last March 17, 2020, despite the suspension of mass transportation so he can help his team’s work from home set up transition.

Nemo Resideo – “no man left behind”​

enshored nemo resideo

 

By the end of March most, if not all, BPOs around the world had transitioned from what has been an almost exclusively office-based work regime to working from home. As global support providers to the world’s businesses, we too have been affected by the disruptions this pandemic has brought to our client’s businesses. We have faced either an increase of decrease in client work volume requirements – broadly speaking though, we have all adapted well to the changes.

Work from home “heroes of the day” Rose Tan with MJ, Kevin, JB, and IT help transform to full WFH operating model

wfh enshored hero of to the day logistics

 

CEO Ian Jackson has recognized the newly formed logistics team, Rose Tan, MJ Cero, Kevin Bernal, JB Seril, Justine Bolaños together with the IT and procurement team, who were responsible for delivering computers and wifi hotspots, in his recent video message to all employees. 

Enshored quickly and successfully transitions to a full work from home operational model

wfh enshored art photo cover

 

While the world has moved at different speeds and with varying success in adapting to the post Covid-19 world, Enshored has successfully moved to a work from home model for nearly all operations.

The president of the Republic of the Philippines, Rodrigo Duterte, ordered a “Manila lockdown” starting March 16, 2020, which meant that the City was one of the first in a country without high numbers of confirmed cases to go under community quarantine. That event led the Enshored management to quickly move forward with its rapidly evolved work from home plan. These plans have come under more strain as Duterte has extended and tightened the lockdowns to include the whole island of Luzon where Manila is.

Work from home “hero of the day” Team Captain Cindy Zaremalekabadi saves her team

wfh enshored hero of to the day Cindy

 

CEO Ian Jackson mentioned Cindy Zaremalekabadi via email sent to all employees recently as one of the new heroes of the day who made extraordinary efforts to support the team on how the company was adapting to the WFH situation. 

“Cindy Zaremalekabadi, our TC for Paddle, did such a great job with getting the Paddle team primed for WFH, including self-directing the logistics”, Ian Jackson shared.