Enshored, the leading outsourcing partner to disruptive companies, is excited to announce the hiring of Sang Won Hwang as Chief Operating Officer. Sang will initially be based in Manila, Philippines, and will have oversight of global operations. Sang will bring further depth to the Enshored leadership team at a time of growth, internationalization, and increased complexity.
(This article originally appeared on www.inc.com.)
The surprising lessons learned from a B2B Entrepreneur
A lot is written about the importance of your first clients in any business. There is a lot of opinion on working with friends and family too. Most business writing on the subject seems to mostly refer and apply predominantly to retail and creative businesses. It generally covers the ground on subjects such as working with people who expect stuff for free, or for fees to be heavily discounted, and not valuing your time and effort. Much of these writings tends to paint a picture of relationships that are devoid of professionalism when having your friends as business clients. Less is discussed about working in a B2B setting beyond the cliche of “there are no friends in business.”
The newly hired Team Captain at Enshored, Jan Suarez showed so much grit and dedication to his job and to his team by walking for almost 8 kilometers just to reach Enshored office last March 17, 2020, despite the suspension of mass transportation so he can help his team’s work from home set up transition.
By the end of March most, if not all, BPOs around the world had transitioned from what has been an almost exclusively office-based work regime to working from home. As global support providers to the world’s businesses, we too have been affected by the disruptions this pandemic has brought to our client’s businesses. We have faced either an increase of decrease in client work volume requirements – broadly speaking though, we have all adapted well to the changes.
CEO Ian Jackson had recognized one of Enshored’s passionate employees, Robert Sernande, for taking in 7 people to work from his apartment and opening it up for people from other shifts in his team.
CEO Ian Jackson has recognized the newly formed logistics team, Rose Tan, MJ Cero, Kevin Bernal, JB Seril, Justine Bolaños together with the IT and procurement team, who were responsible for delivering computers and wifi hotspots, in his recent video message to all employees.
Shirelynne Crisologo was happily recognized recently by CEO Ian Jackson and the whole management via email sent to all employees for her leadership. She’s a newly hired employee yet showed early compassion and concern to her new team.
While the world has moved at different speeds and with varying success in adapting to the post Covid-19 world, Enshored has successfully moved to a work from home model for nearly all operations.
The president of the Republic of the Philippines, Rodrigo Duterte, ordered a “Manila lockdown” starting March 16, 2020, which meant that the City was one of the first in a country without high numbers of confirmed cases to go under community quarantine. That event led the Enshored management to quickly move forward with its rapidly evolved work from home plan. These plans have come under more strain as Duterte has extended and tightened the lockdowns to include the whole island of Luzon where Manila is.
CEO Ian Jackson mentioned Cindy Zaremalekabadi via email sent to all employees recently as one of the new heroes of the day who made extraordinary efforts to support the team on how the company was adapting to the WFH situation.
“Cindy Zaremalekabadi, our TC for Paddle, did such a great job with getting the Paddle team primed for WFH, including self-directing the logistics”, Ian Jackson shared.
Enshored CEO Ian Jackson has been selected as part of the Business at the University of Edinburgh Alumni 100! This is a great achievement for Ian considering the university has 17,000 alumni.