By the end of March most, if not all, BPOs around the world had transitioned from what has been an almost exclusively office-based work regime to working from home. As global support providers to the world’s businesses, we too have been affected by the disruptions this pandemic has brought to our client’s businesses. We have faced either an increase of decrease in client work volume requirements – broadly speaking though, we have all adapted well to the changes.
On March 13, 2020, PST Enshored’s CEO, Ian Jackson mentioned and commended via email sent to all employees the whole IT department’s energy, decision making, commitment, and skills that are really becoming obvious to all the members of the management team as they have solved related challenges about transitioning Enshored to work from home scenario.
“They are making things happen that need to happen and finding solutions where others would have given up. Our IT team is being prepped for long hours, all kinds of new challenges, and we will all remember their efforts long after,” Ian Jackson shared.
Ian Jackson is the CEO of Enshored (www.enshored.com). Enshored is an outsourcing firm purpose-built to solve the challenges related to scaling disruptive, high growth businesses, delivering proven results by employing our unique agile operating framework and the most highly skilled associates in the industry
Ian’s role at Enshored sees him drive client acquisition efforts as well as providing direction and oversight to Enshored’s operational leadership.
When a company is just starting out, having everyone in one office can have a lot of advantages. That energy is hard to replicate! But there are some disadvantages, and those become apparent as a business grows.
If you have a business with customers, you need some sort of customer service. If you want to have a good business, you are probably thinking you need good customer service. And if you want a great business, you need great customer service. It is unavoidable if you are going to compete.
So what makes great customer service? We shall dig into that question and tackle some of the challenges we see at Enshored each day.