When a company is just starting out, having everyone in one office can have a lot of advantages. That energy is hard to replicate! But there are some disadvantages, and those become apparent as a business grows.
If you have a business with customers, you need some sort of customer service. If you want to have a good business, you are probably thinking you need good customer service. And if you want a great business, you need great customer service. It is unavoidable if you are going to compete.
So what makes great customer service? We shall dig into that question and tackle some of the challenges we see at Enshored each day.