Since 2014, Enshored has made a mission to service clients with customer support, back office support, content moderation, and marketing techniques, all to help clients in the most efficient way possible. Our team provides customer support paired with research to make our client’s business with their productivity and workflows.
This year, our dedication has earned us a spot on Clutch’s 2019 Global Leader list for our BPO services and outstanding customer support we’ve provided them. Clutch, the B2B ratings and review platform, looked at each company on their site to identify the companies who are currently making the biggest impact for their clients. We’re proud that this methodology has highlighted Enshored and our services.
So how do you do YOUR customer care?
Enshored are actively involved with managing a large number of customer service campaigns for companies in different industries. What is interesting is the range of support methods and windows our clients have developed, and how these continue to evolve. Here are some insights into the different ways our clients view their customer care:
Content Moderation Services, particularly active moderation, are a large and growing segment in outsourcing. Content moderation has grown out of the proliferation of new websites and apps that are set up to allow free expression and sharing of ideas, artistic creation, and views. While the majority of people posting are doing so in the spirit of the application they are engaging with, some are nefarious, and need to be managed.
From bullying, thru trolling, to pedaling hate, some people believe that the anonymity of these great new channels creates an opportunity. And somewhere out there, the channels fight back through rigorous vetting of new content as it is uploaded (hence active moderation), using technology and good old-fashioned human judgment to clean it all up.
We all want to get an opportunity to share, vent and be creative, and we all benefit from the work being done by what experts estimate to be over 100,000 professional content moderators, predominantly in the Philippines.