Privacy Policy

Your privacy is important to us.

It is Enshored’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We will only retain personal information for as long as necessary for the fulfillment of those purposes.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Enshored may change this privacy policy from time to time at Enshored’s sole discretion.

Terms of Service

1. Terms
By accessing the website at https://www.enshored.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Enshored’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on Enshored’s website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Enshored at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on Enshored’s website are provided on an ‘as is’ basis. Enshored makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Enshored does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall Enshored or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Enshored’s website, even if Enshored or a Enshored authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials
The materials appearing on Enshored’s website could include technical, typographical, or photographic errors. Enshored does not warrant that any of the materials on its website are accurate, complete or current. Enshored may make changes to the materials contained on its website at any time without notice. However Enshored does not make any commitment to update the materials.

6. Links
Enshored has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Enshored of the site. Use of any such linked website is at the user’s own

7. Modifications
Enshored may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Enshored Talent Acquisition Data Privacy Notice for Job Applicants (Philippines)

Last Updated: June 9, 2026

1. WHO WE ARE

Enshored, Inc. (“Enshored”, “we”, “us” or “our”) is a business process outsourcing (BPO) company providing customer experience, content moderation, sales support, and back-office solutions to clients across multiple industries worldwide.

At our core, we believe in responsible and ethical business practices. We achieve our goals and deliver our services by ensuring the personal data we process is secure and individual privacy rights are protected. We place the highest regard on the data privacy and security of our stakeholders, embedding principles from the Data Privacy Act of 2012 (DPA) and other relevant laws into every process.

2. WHAT IS IN THIS DATA PRIVACY NOTICE

This Data Privacy Notice (“Privacy Notice”) describes how we collect, handle and protect your personal data in connection with our processes and programs and your application.

The words “personal data”, “personal information”, “sensitive personal information”, “processing of personal data”, and other related terminologies in this Privacy Notice are used in the same context as they are found in the applicable Data Privacy Laws.

As such, please refer to the following definitions:

• Personal data pertains to all kinds of information – personal, sensitive personal, and even privileged or confidential information.
• Personal information is information or set of information that can be used to identify an individual such as name, mailing address, email address, telephone number, mobile number, a photo or a video image of a person and other personal details.
• Sensitive Personal Information is any information about individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; individual’s health or education; about any criminal, civil or administrative proceeding of an individual; unique government issued identifiers; and those established by law as classified.
• Processing of Personal Data refers to any operation or any set of operations performed upon personal information including, but not limited to, the collection, use, storage, disclosure or disposal.

3. OUR BASIS FOR PROCESSING YOUR PERSONAL DATA

As we conduct our recruitment and talent acquisition activities, we may process your Personal Data in accordance with the following lawful basis:

• Consent. Your consent, which you may withdraw anytime unless there is other basis for processing.
• Contract. To allow us to fulfill our obligations and exercise our rights under relevant contracts.
• Lawful Rights. To protect our lawful rights and interests in court proceedings or to establish, exercise or defend legal claims.
• Legitimate Interest. For our legitimate business interests such as to determine your qualification and fitness for the position applied.
• Legal Obligation. To comply with our legal obligations or as may be required by labor, tax, social security and other applicable laws.

4. WHAT WE COLLECT

During our employee sourcing and recruitment process, we may collect personal and sensitive personal information such as but not limited to:

Identifiers

• Full name, photo, signature
• Position applied, site location
• CCTV footage
• Licences, certificates, memberships and accreditations
• Career and work history: job title, company, tenure, responsibilities, skills, and language
• Screening question answers: expected salary, educational attainment level, system and software experience, years of BPO experience, English language proficiency level
• Assessment results (language proficiency, typing, and skills assessments), interview notes and evaluation results
• Character references (name, email address, phone numbers)

Contact Information

• Email address, phone/mobile number
• City or home address (residence / location)

Sensitive Personal Information

• Date of birth, age, gender (optional, for diversity and inclusion purposes only)
• Educational background: course, institution, year finished, highest educational attainment

5. HOW WE COLLECT YOUR PERSONAL DATA

Most of the personal data we process is provided to us directly by you when you submitted your application/resume through:

• Job boards (Jobstreet, LinkedIn, Indeed) – through screening questions and resume submission;
• Our careers website at https://www.enshored.com/careers/ – through the application form or attached resume;
• Job fairs and recruitment events in partnership with third parties; and
• Online assessment forms and third-party language proficiency and skills assessment platforms.

We may also collect your personal data from other sources such as:

• Headhunters and recruitment agencies;
• Employee referrals – current Enshored employees who refer you through our Employee Referral Program;
• Online job placement agencies or job boards where your profile is publicly available;
• Your performance assessment and other personal data from former managers, colleagues, and other authorized sources.

6. WHAT WE DO WITH YOUR DATA

Enshored uses your personal data to process and evaluate your application and determine your qualifications for the position applied for.

We collect and use your personal data for the following purposes:

• To identify you and verify your identity as a job applicant;
• To determine whether your location is suitable for the onsite work arrangement;
• To evaluate your qualifications, skills, experience, and suitability for the position applied for;
• To communicate with you throughout the recruitment process, including scheduling interviews and issuing results;
• To conduct applicant assessments, including language proficiency, typing, and skills tests;
• To facilitate the Employee Referral Program, including verification of the referral relationship and processing of referral incentives;
• To coordinate with authorized headhunters and recruitment agencies for candidate endorsement and billing purposes;
• To comply with diversity and inclusion reporting requirements (for optional gender data only);
• To comply with applicable labor, employment, and data privacy laws;
• To maintain records of the recruitment process for audit and compliance purposes;
• To conduct background verification where consented to.

To comply with our legal obligations, regulatory requirements and for other legal purposes:

• To process any complaints, implement preventive measures and to investigate act, omission, or misconduct that would constitute a violation of our contracts or the applicable laws.
• To verify your identity or conduct internal audits or reviews.
• To enforce our contractual obligations with clients/customers and fulfill our contractual and legal obligations arising from your intended employment with Enshored.
• To gather the necessary information required by law, record keeping and good business practices.
• To comply with our legal obligations and other regulatory requirements.
• To protect our lawful rights and interests in court proceedings and to establish, exercise or as defense from legal claims.

7. HOW LONG WE KEEP YOUR DATA

We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including managing talent acquisition and supporting our legitimate business interests.

If your current application is unsuccessful, we will retain your data for two (2) years following the end of the recruitment process. This allows us to consider and match you with other suitable career opportunities that align with your qualifications.

Once this retention period expires, or if you choose to withdraw your consent (where applicable), your personal information will be permanently and securely destroyed. In line with our Record Retention Schedule and relevant regulations, this includes shredding physical documents and deleting or anonymizing electronic data.

8. HOW WE SECURE YOUR DATA

Enshored ensures that appropriate and necessary physical, administrative, technical and organizational safety measures and safety nets are in place to secure and protect against any unauthorized access, use, disclosure or unlawful processing of your personal data, accidental loss and destruction of the same.

Access to your personal data is limited to our authorized personnel and the authorized personnel of our third-party service providers, if any. These authorized personnel and third-party service providers are required to treat this information as confidential and must comply with the requirements of the Data Privacy Laws.

9. WHAT ARE THE RISKS INVOLVED

Data processing, despite the existence of even the best security features, always comes with risks. Security threats and incidents are now a question of when rather than an “if”. A data breach may happen when there is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

10. WHEN DO WE SHARE YOUR DATA

We may share your personal data with the following parties, strictly on a need-to-know basis, to ensure efficient recruitment and business operations:

• Regulatory Bodies: Government authorities and regulators as required by law or to fulfill our legal obligations.
• Authorized Third-Party Service Providers: External partners who support our hiring infrastructure, such as headhunters, recruitment platforms, and IT system vendors.
• Internal Business Units: Other departments within Enshored for administrative purposes and internal shared services.
• Clients and Customers: Prospective or active clients who require candidate assessments as part of the pre-hiring process.
• Subsidiaries and Affiliates: Enshored-affiliated companies for corporate oversight and administrative management.

We do not share your personal data with any other third parties unless it is strictly necessary to deliver our services, or you have provided explicit consent. If your data is transferred or shared in these scenarios, it will be done in strict compliance with applicable Data Privacy Laws. You will be notified of the transfer, and Enshored will implement appropriate safeguards to guarantee the protection and integrity of your information.

11. WHAT ARE YOUR RIGHTS

Under the DPA, you have the following rights:

• Right to be informed. You have the right to be informed of how your data is collected, used, stored, shared and disposed and be furnished with such information before you disclose your information.
• Right to object. You have the right to object from giving consent to the processing of your personal data or withdrawing the same thereafter.
• Right of access. You have the right to ask us for information regarding the activities conducted on your personal information.
• Right to rectification. You have the right to ask us to modify or correct your personal data when the same is inaccurate, outdated or false.
• Right to erasure or blocking. You have the right to ask us to delete your personal information in certain circumstances or have us stop using your data for specific purpose/s.
• Right to data portability. You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
• Right to damages. If you think that your rights as a data subject has been violated, or if you sustained damages due to any inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal information.

12. HOW TO EXERCISE YOUR DATA PRIVACY RIGHTS

If you would like to exercise any of the mentioned rights, if you have privacy concerns, if you believe that your personal information has been breached or your rights as a data subject have been violated, you may contact our Data Protection Office through:

Data Protection Officer
Enshored, Inc.
Contact: [email protected]
Address: 16th Floor, JMT Building, ADB Avenue, Ortigas Center, Pasig City 1605, Metro Manila

In addition, and where granted by applicable law, you may have the right to lodge a complaint with the National Privacy Commission (NPC).

13. CHANGES TO THIS PRIVACY NOTICE

This privacy notice is under regular review to make sure it is up to date and accurate. We will notify you of any changes to this privacy notice as long as we are storing your personal data.

Version 1 | Effective Date: June 9, 2026