Not all BPO firms are created equal.
Solving staffing struggles for 100+ ambitious businesses.
Raw to refined, PelotonRPM soars with Enshored
Enshored found an exciting challenge with PelotonRPM, a leader in video-based training for HR and sales. Tasked with refining their video content process, we streamlined their workflow by editing, enhancing, and uploading videos, freeing up their team to focus on core activities. Since beginning our partnership in January 2018, we've been instrumental in scaling their operations efficiently, showcasing the power of targeted solutions in driving business growth.
Our collaboration thrived on reliability and effective communication, primarily through Slack, ensuring smooth project management and timely delivery. This approach not only minimized delays but also fortified our relationship with PelotonRPM, demonstrating how Enshored's commitment to understanding and solving client challenges leads to substantial operational improvements and customer satisfaction.
"Their work has had a tremendous impact on our business."
Founder & CEO, pelotonRPM
Enshored sparks $2 million leap in Axial’s efficiency
Enshored teamed up with a cutting-edge fintech firm, Axial. They needed help automating tasks and improving data quality. Their aim was to better support clients without them noticing the work going on behind the scenes.
Enshored's solution? A mix of web scraping and backend automation, spread across 12 to 15 projects. This move didn't just make operations smoother. It also upped their game in client service. The result? Big cost savings. We're talking more than $2 million. That's not just change you find under the couch cushion.
"Enshored's communication style and capabilities are top-notch."
Chief of Staff & Head of Operations, Axial
Travelnest flying high after Enshored transformation
In our partnership with Travelnest, we focused on streamlining their back office and customer service operations. By managing tasks like data entry, account updates, payment processing, and offering 12-hour, 7-day customer support, we aimed to boost efficiency and satisfaction. Achieving over 90% success in hitting Travelnest's SLAs, our work demonstrated our commitment to effective, straightforward service.
Our approach with Travelnest was marked by autonomy and innovation. We managed our responsibilities with minimal oversight, consistently meeting, and often exceeding, their expectations. This effort not only helped streamline Travelnest's operations but also showcased our capability to deliver practical, customer-centric solutions in a competitive sector.
"They are very independent and capable of the tasks set out to them."
Head of Customer Operations, Travelnest
Solving staffing struggles for top businesses
"We wanted a business partner who wasn't in our office. The team is very professional; the quality is outstanding. Enshored always impress us."
Success Operations Manager
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