Creative Solutions to Outsourcing Needs
Enshored specializes in outsourcing to many of the fastest growing companies in the world. Our tailored outsourcing services and experience building handpicked teams mean we can meet your customer support, content moderation, back office support, sales and marketing and other needs. Our teams truly become an extension of your business. Here are a couple of examples of how Enshored has assisted our partners.
Exceptional Technical Knowledge Coupled with Empathy Skills Creates Stellar Wins for Complex Travel Platform… Even Amid a Pandemic.
NexTravel is a business travel company focused on helping over 700 global businesses book, expense, monitor, and report their end-to-end corporate travel, with over 332,000 trips completed. From flights and hotels to AirBnB stays and rental cars, this travel startup centralizes customer reservations, cancellations, and travel management on a single platform and mobile app.
They struggled to find customer support agents who understood the complicated Sabre GDS (Global Distribution System) tool as well as NexTravel’s booking platform, and who could speak sympathetically to stressed-out travelers. They also needed a flexible support partner who was agile enough to handle their changing workload, especially when the pandemic hit.
SaaS Startup Cuts Response Time from 1 Week to 12 Hours
Massive 3-Day Launch in US Market Triggers Huge Support Demands for Robotic Vacuum Company
“Absurd Email Response Time” Down to 15 Minutes or Less, Customer Satisfaction Holds Steady at 93%.
Helping Music Fans Get Their Beloved Band Merch . . . ASAP
Merchbar is an online marketplace that houses the world’s largest collection of official music apparel and merchandise, highlighting 35,000+ artists. Products run the gamut from T-shirts and hats to vinyl records and headphones. The e-commerce startup works behind the scenes, partnering with companies like Live Nation and Universal Music Group to dropship products to customers.
Outsourced Concierge Services Cut Costs by 42%