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About Enshored
You’ve never worked with a BPO firm like us.
Your project is our project. Your growth is our mission.
Right People
Our team's talent is unparalleled, proven by a low attrition rate—1% in key areas, 22% overall. Recognized as a top workplace, we've earned accolades like the Stevie Gold Award, showcasing our commitment to excellence.
Right Process
We make outsourcing simple, crafting scalable customer journeys and workflows. Our contracts? Clear, with straightforward KPIs. Support? A Dedicated Client Success Manager and a Team Manager on-site ensure your objectives are achieved.
Right Price
Our pricing models are transparent and fair. Recruitment, training, expert IT support and top level benefits for your teams deliver the best value support you will find.
Where innovation meets experience.
Revolutionizing BPO for growing businesses around the globe.
Jeff Bauer — In Memoriam
Co-Founder
Co-founded Enshored with a bold vision and deep belief in people — laying the cultural and strategic foundation that drives the company forward today.
Laura Toner
Co-CEO
From Chief Strategy Officer to Co-CEO, Laura has been central to redefining and refining how Enshored operates, grows, and delivers value to clients across the globe.
Alex Cole-Broadway
Chief Operating Officer
As COO, Alex spearheads operational excellence with structure and vision —aligning people, processes, and platforms to support global service delivery at scale.
Ricky Lee
Chief Technology Officer
As CTO, Ricky leads with both innovation and empathy — bringing AI-powered solutions to Enshored that solve real problems with real human impact.
Gladys Fung
Chief Financial Officer
As CFO, Gladys brings 20+ years of global finance expertise to Enshored — with $100M+ raised, IPO and M&A wins, and a keen eye for scalable, sustainable growth.
Scott Jenkins
Chief Growth Officer
As CGO, Scott leverages his founder mindset and enterprise sales expertise to help Enshored's team close complex deals faster, scale smarter, and evolve quickly.
Elissa Ennis
Chief People Officer
As CPO, Elissa drives culture and connection — uniting teams, partners, and purpose to power inclusive growth and lasting impact.
Vernon Yancy
Director of Sales | NAM
Patrick Ryan
Director of Client Success | NAM
Francisca Rato
Client Success Manager
Federico Heine
Director of Sales | EMEA
Sierrah Moore
Client Success Manager
Katie Dineen
Client Success Manager
Marlene Soares
Operations Director
Anthony Roden
Head of Operations, Philippines
Isaias Prestes
Head of Data Science
Tiffany Aynera
Head of Project Management
Iris Czarina Era
People Services Director
Mary Rose Panlilio
Sr. Human Resource Manager
Jon Aguire
Operations Director
Ryan Pakingan
Operations Director
Jaymar Moral
Operations Director
Elaine Darvin
Operations Director
Marwin Barrozo
IT Director
Chrystal Joy Garcia
Sr. Operations Manager
Carlo Basilio
Sr. Operations Manager
Yvette Romero
Sr. Operations Manager
Brian Reyes
Sr. Operations Manager
Evaristo Buaya III
Sr. Operations Manager
Sheila Marie Dungca
Sr. Training Manager
Rizza Riofrio
Sr. Operations Manager
Lency Basilio
Director, Sales and Operations Solutions
Jet Salado
Country Manager, Philippines
Excellence in every hire.
Exceptional talent, empowered to deliver exceptional service.
Grit
Our team's resilience is more than just grit; it's a driving force that transforms every challenge into a victory, propelling your business to new heights with unwavering determination.
Curiosity
Fueled by an insatiable curiosity, we don't just solve problems; we discover innovative solutions that ensure your business not only grows but thrives in an ever-changing market.
Always be Learning
Our commitment to constant learning is the key to our success. It ensures we're always ahead of the curve, ready to simplify your most complex needs with cutting-edge solutions.
Grace
Navigating tough situations with grace isn't just our practice; it's our promise. It ensures smooth and efficient operations for your business, even when the unexpected happens.
Honesty & Sincerity
Built on a foundation of honesty and sincerity, our approach to business is straightforward: create trust and build long-lasting partnerships that go beyond the bottom line.
Integrity
Integrity is the compass that guides every decision we make. We’re not just doing our job, but doing it right, with your business and your customers' best interests at heart.
You'll love working with Enshored if:
You take scaling seriously.
If you want to grow your business (a lot), then we might be a good fit.
You value quality.
If your project requires highly educated and enthusiastic talent, we may be a good fit.
You value peace of mind.
If you want to sleep soundly at night, Enshored might be the right choice.
You hate losing.
If you want to watch your competitors seize market share, there are other BPO firms.
Consistent growth one project at a time.
January 2014
Enshored formed by Ian Jackson and Jeff Bauer, after being introduced thru a mutual friend
August 2014
First two Enshored clients onboarded in FinTech and EdTech
December 2014
🚀 7 clients
January 2015
First Unicorn - health and fitness
December 2015
🚀 16 clients
January 2016
Added first social media clients
September 2016
Opening of first large site in JMT Condominium, Ortigas
October 2016
December 2016
🚀 25 clients
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December 2017
🚀 46 clients
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June 2018
Opening of second large site in Ortigas - Raffles Building
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Latest news from BPO's leading task titans.
Careers
Where talent meet opportunity.
Grow your career. Grow your future. Let your skills shine and join our culture of compassion.
Serious about scaling?
One call is all it takes to know if we’re a fit.
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