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BPO Insights by Enshored

5 reasons behind growth

5 reasons behind growth

September 12th

How to grow x100 each year, in five easy* steps

We’re all about empowering the growth of our clients at Enshored,  – and, as a company currently growing x 100 year on year, we’re able to back that up with solid insights and experience. Here, we share some of those insights to show exactly how we have driven such extraordinary growth over the last five years.

As well as small start-ups taking their first hesitant steps into BPO, Enshored also supports some of the fastest-scaling disrupters and unicorns of tomorrow – and we’re only able to deliver those kind of tailored outsourcing solutions because we know what it’s like to be in their shoes.  

Here’s how we navigated our own growth journey:

1. Prioritization

At Enshored, we do not try to be all things to all men (and women). We stick to what we excel at – supporting early-stage companies to outsource successfully. 

And that’s it. That’s all we do. 
Learn how to develop your program here.

2. Process

We understand the hesitation when it comes to committing to long-term outsourced support. We had to work through that hesitation ourselves during the early days of Enshored. 

That’s why we believe we’re able to offer a uniquely bespoke service. 

Enshored has the flexibility to precisely match your needs – whether you’re a potential first-time outsourcer who needs help deciding whether outsourcing is a good idea, or an experienced outsourcer who needs a new partner that will fit in with your workflows quickly.

Our contracts are simple and easy to change – and that includes termination. 

We’re here to help, not hinder.Read more about optimizing your program here.

3. People

We find great people and we keep them. 

This starts at the very beginning of the recruitment process.  

We pay above median pay levels in the countries in which we operate and seek out people who will do well at Enshored, who are trustworthy and eager to learn, and who demonstrate leadership. 

In return, Enshored’s employees get access to health and life insurance, redundancy benefits and so on, and financial support for major life events as well as access to emergency loans, mental health support, company-led training etc. 

We truly believe in the potential of our people and we support them to achieve their goals. We build their confidence with a range of awards and incentives for those who go above and beyond to deliver great customer service to our clients and their customers.

We are proud that our attrition rate is an industry-leading 22%.Read more about how we empower our people here.

4. Partnership

We believe in having frank and open conversations with clients and employees alike. We work within a ‘win-win-win’ structures that benefits all three parties in the long run. 

One of the main ways that we do this is by charging our clients an hourly rate that includes EVERYTHING – recruitment, training, quality management, replacement, vacations – and more.

This means that we all know where everyone stands, and that means there are no nasty surprises for anyone – guaranteed.Learn more about developing your program here.

5. Purpose

Our purpose remains clear:

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it.

Our fifth year on the Inc. 5000 list

Thanks to our lazer focus on early-stage scalers, we are delighted to announce that we have been included on the Inc. 5000 list for the fifth year in a row. 

Even better, ranking at number 1514 means that we have risen an incredible 635 places higher than last year. This is simply unprecedented and a glowing testament to our ability to power exponential growth here at Enshored.Find out what we can do for you here.

Serious about scaling?

One call is all it takes to know if we’re a fit.

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