Taking you global
We have locations in the Philippines, Portugal, Malaysia and are Head Quartered in California. We made the Philippines the key location for our workforce as we believe it is the best location for English language support. It is cost-effective, has considerable cultural compatibility, strong English language proficiency, a highly skilled workforce, and a track record of outsourcing.
Scaling start-ups are rarely in a position to commit to fixed project requirements. As the business grows, requirements change, and so do we. We pride ourselves on agility and responsiveness, which is why we chose the Philippines as our key location. We love the Filipino can-do attitude that is one of problem-solving, empathy, and flexibility.
Global Team, Shared Values
Our Vision: To be the most trusted outsourcing partner for the world’s entrepreneurs and innovators.
Empowering our people. Powering your business.
We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means:
- We support our people to achieve their potential and contribute to their best ability through structured learning and career development.
- We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine.
- We provide the environment, tools, and support system to thrive.
“Basically, people are important at Enshored. That’s what comes across. And to us, that is really, really important.”
Gary McGrath | Paddle Success Operations Manager
Solving complex problems
Scaling start-ups are rarely in a position to commit to fixed project requirements and onerous contracts. As your business grows, the deliverables change and you need agility and responsiveness. That is why we chose the Phillipines. We love the Filipino can-do attitude that somehow manages to follow your operating rules while problem-solving empathetically.
Meet the Founders
Enshored has a strong leadership team. We invested heavily in finding and hiring leaders who add value by their actions every day. We look for passion, commitment, professionalism, and level heads. Chiefly, we look for grit – people who will get it done for our clients no matter the headwinds.
Ian is the CEO and Co-Founder of Enshored. Before he co-founded Enshored in 2014, Ian was a successful FinTech executive. From 1994-2005 he helped drive digitization and the move to real-time financial information used by investment professionals. In 2007-12, following his MBA, Ian was part of the leadership team in Fitch Ratings and then Dealogic’s Fixed Income division, working closely with some of the world’s top investment bankers.
Following his move to California in 2012, Ian rediscovered his passion for working in and for disruptive start-ups. At Enshored he leads strategy and sales. He continues to be led by a belief that given the right opportunities, people with energy and drive can achieve much more than they can imagine.
Jeff was co-founder of Enshored and a huge driver of its early success prior to his tragic early death in October 2016. Jeff is survived by his parents and brother, and leaves behind a lasting legacy, having touched the hearts and minds of everyone he met.
Enshored continue to serve his memory and to deliver on his goals for the company.
Sang Won Hwang
Chief Operating Officer
Sang is the COO of Enshored. At the age of 10 his family relocated from South Korea to Northern Virginia. Having attained his degrees in Biology, Masters in Economics, and a Ph.D. in Architecture from Virginia Tech, Sang realized that his calling was in creating a compelling learning organization and social mission. During his undergraduate and graduate degree days he worked on multicultural peace programs helping set up NGOs in Kazakhstan. He crafted his skills in teaching as a Director of Environmental Studies Program at Sweet Briar College and as a Visiting Professor at the University of Virginia.
Prior to joining Enshored, Sang gained experience at SNL Financial creating financial information research teams in Ahmedabad, India, Islamabad, Pakistan, and Manila, Philippines, serving Investment Banking clients around the globe and as Chief Operating Officer in the Philippines for 15 years.
At the core, Sang develops a community of learners and leaders who understand the core business function of clients and successfully perform mission-critical operations.
Chief Administrative Officer
Miguel is the Chief Admin Officer of Enshored. He joined Enshored in 2017. Before Enshored, he co-founded a FinTech startup covering Latin American and Asian countries. Miguel's passion for technology began with his undergraduate education in Telecommunications Engineering.
Following his Master of Finance in the UK, Miguel joined an economic and financial consultancy firm in Peru, a Fintech company in the UK and later a Malaysian startup. Having spent the last 15 years in multicultural environments, supporting teams across technology and finance, Miguel is a firm believer in the power of grit and adaptability.
Ryan holds a Degree in Education from the University of Santo Tomas. It was there that he developed his passion for learning and engaging with people. With 18 years of experience working locally and abroad in the BPO industry, Ryan cultivated his competency in sales and marketing, customer service, content moderation, and back-office support.
As an Operations Director, Ryan is most accomplished when helping people and businesses unleash their growth opportunities. His aspiration and ability to nurture relationships lead to long-term solutions and success.
Head of Client Success
Elissa brings over 25 years of customer engagement and business development experience. By combining qualitative and quantitative analysis with strategic planning, Elissa has contributed to the financial and operational growth of internationally recognized organizations such as the J. Paul Getty Museum, University of California Los Angeles, and Stitch Fix.
Her client-focused approach and creative solutions have led to numerous awards and recognitions in industries such as e-commerce, cultural heritage, e-learning, government, non-profit foundations. She holds a BA in Art Education an MA in Museum Studies, which provides her with a unique lens to understand the diverse needs of clients and the motivations for staff at all levels.
Chief Financial Officer
Client Success Manager
Throughout his career, Vernon has empowered organizations, businesses, and people to embrace their best. Spending years modernizing the infrastructures of federal agencies, and then launching a self-care start up of his own, Vernon has always looked to connect and engage with the sole-intent for communal progression.
For Vernon, a strong community is the foundation for guaranteed growth. He regularly reminds himself, “if you want to go fast, go alone, but if you want to go far, go together.”
When not working, you can find Vernon at an art exhibit or sneaker boutique in Los Angeles. He is a champion for self-expression, and values artistic displays of confidence. He also enjoys margaritas and Los Angeles sports teams alongside family, colleagues, and friends!
Ana is a local of Lisbon, Portugal, with a Masteral Degree in Science in Sustainability in addition to her Economy education background. Like most economists, she looks at the big picture and constantly tries to piece together the puzzle, looking for interdependencies and ways to cross silos inside and outside organizations.
Her career began with a Strategy and Operations consultancy in Portugal. Crossing over industries and companies for 15 years allowed her to be in touch with her structured, focused, critical thinking, and persistent nature. As time progressed, Ana discovered her passion for team effort, business transformation, and transformative management which she used to make a name for herself for transformation projects with multi-disciplinary and virtual teams internationally. Recently, she has led strategic and transformation projects for a multinational company, impacting more than 35 Countries.
Away from the bustling and professional world, Ana loves spending time with her dog, Suri, exploring the city and outdoor cafes, and enjoying the serene parks amidst Lisbon's coastal city setting. In warm weather, she jumps at the chance to hike or go to the beach. Exploring and learning about the world and its cultures is Ana's passion. So far, she's traveled to 33 countries and has a few more on her bucket list.
Marlene Soares e Lacerda
Senior Operations Manager
Marlene achieved a degree in Communication and Marketing, specializing in strategic and political marketing, which she quickly applied abroad across the Middle East and Europe. During her time abroad, she developed an interest in cultural and multilingual diversity, focusing on different cultures, religions, and traditions.
As a product of almost 15 years of professional experience in the BPO industry focusing on global, predominantly European operations in travel management and digital areas, she has developed a work mindset based on the trust and satisfaction of the customers and her stakeholders.
For Marlene, what's important is to ensure she delivers her best every day. As her motto, she quotes the great Albert Einstein, "Life is like riding a bicycle. To keep your balance, you must keep moving."
She likes the outdoors, away from the professional world, and often tends to her garden, if not diving. She also loves to cook and sometimes enjoys a bucket of popcorn in the cinemas.
Mary Rose Yanga
Human Resources Manager
Mary specializes in Labor Relations and Employee Engagement> She leads the day-to-day operations of the Human Resources Department including Employee Relations, Engagement, and Payroll and Benefits. She is the youngest member of the Management Team; and has swiftly risen through the ranks, starting as an HR Associate.
Mary is a Licensed Psychometrician who holds a degree in Psychology from De La Salle University – Araneta. Before joining Enshored, she had worked as a Leave and Benefits Executive in a global company and worked directly with clients from different parts of Asia Pacific.
Head of Business Intelligence
As a Certified Machine Lubrication Professional. Tiffany has spent 11 years in Oil & Gas and Maintenance & Reliability. She has held leadership roles since graduating from Pamantasan ng Lungsod ng Maynila with a degree in Chemistry and subsequently earned her Professional License as a Registered Chemist. She is now taking a turn in her career to pursue Process Excellence and People Management.
Before pivoting to the BPO industry, Tiffany has worked in the manufacturing sector establishing processes and implementing improvements. She also has considerable consulting experience with some of the biggest companies in the Philippines with their Operations & Maintenance goals. These companies came from a diverse line of businesses, from power generation, manufacturing, transportation and construction, among others. In terms of organizational adeptness, she has been actively involved in making high-level management decisions and developed strategies for driving results through team engagement and growth. She has also conducted several public and onsite trainings on machine lubrication, oil analysis and quality management.
Though Tiffany spends most of her time doing professional work, she loves hanging out with close friends and relatives while indulging in good food, especially delectable desserts. She also enjoys shopping and nature trips. While not very athletic, Tiffany prefers yoga for physical strength and mindfulness. When at home, she loves spending her time reading books, consuming educational and entertainment media and listening to music.
Julz started her 16-year BPO career handling Financial Shared Services for US based clients, then shifted to Quality Management where she gained experience in ISO 27001 (Information Security Management) and ISO 9001 (Quality Management System), Business and Change Management, and Six Sigma. She has completed courses for Quality Management System Internal Audit, HIPAA and FSA Cafeteria Plan (Section 125).
She started with Enshored as a Team Captain, trained as Junior Operations Manager, and is now an Operations Manager handling several customer support and backend accounts.
She is a proud fur parent, loves to travel and will read anything she can get her hands on.
Carlo is a detail oriented manager focused on continuous improvement to meet emerging business objectives. He has worked with some of Philippines’ biggest names in the BPO industry prior to joining Enshored in 2016. He has 10 years of experience in different areas of specialization such as customer service, sales, data processing, bookkeeping, video editing, and e-commerce.
He started as a Customer Service Representative, a Proof of Concept Specialist, a Team Captain, and worked his way to becoming an Operations Manager.
Enshored was Aubrey’s first ever BPO. She joined in 2017 as an agent and thrived on the volume of learning, reading and innovating required to support start-ups, their customers and the Enshored team. These three areas fuel her interest as an Operations Manager - guiding and developing our heroes and leaders, promoting collaboration among teams, providing innovations for start-ups and seeing their business grow.
Aubrey is a graduate of BS Geography from the University of the Philippines in Diliman. Before Enshored, she focused on mapping and GIS. Working as a GIS specialist. She then spent four years collecting LiDAR data for maps and simulation models to mitigate the effects of flooding.
She then believes that her calling is to help people - which she has been delighted to find is a key driver of the Enshored team.
With 13 years experience in the BPO industry, Cindy is a highly motivated leader with a strong record in developing people and processes.
She has led teams in Customer Service (Voice, Email, and Chat Support); Back Office support, and Inbound Sales. Most of her experience is in supporting start-up companies and pioneer programs/accounts.
Yvette has been in the BPO industry for over 13 years with extensive experience handling diverse Lines of Business - ranging from sales, insurance, telco, retail, and social media.
She has been a consistent top performer since she started as a sales agent, and brings that drive and energy into joining the operations team in Enshored. Her experience handling start-up accounts and pioneer programs has led to strong growth. Her passion is in helping others with a solid reputation for building productive customer-centric teams to achieve exceptional customer service standards.
She completed her bachelor's degree in Economics from the University of Santo Tomas, she was the Vice President of a non-profit organization that aims to educate and empower children and youth. She also served as a Chapter Head of a youth organization for five years.
CJ has been in the BPO industry for 17 years. He has extensive professional background in Leadership, Sales, and Customer Experience Management.
CJ is driven by his values, which centre on supporting his team to achieve their goals.
He is a proud product of Don Bosco Technical College where he achieved a Bachelor of Science in Computer Engineering studies.
Jon started his contact center career with Earthlink in the U.S. 22 years ago and helped them move their technical support operations to the Philippines in 2003. During that process, he saw the overwhelming growth potential for the Philippines BPO industry, so he picked up stakes and moved there permanently the following year.
Since then, Jon has held roles in both Operations and Client Services for BPO’s such as Sykes, VXI, and Keywords Studios. He has helped spur growth on accounts from a wide range of industries, ranging everywhere from financial to telecommunications to consumer electronics to video games. He has also helped build and implement policies around performance management, communication, and process improvement that have helped launch startups successfully into the outsourcing world.
Jon received a degree in Business Information Systems from New England Institute of Technology. While not at work, he spends his time primarily with his family. His wife, Diane, runs her own baking business, in which Jon holds the position of Chief Executive Taster. He has two very rambunctious sons, aged 2 and 7, the latter of which has been trying to teach him Tagalog, so far to no avail. He also loves binge-watching TV and movies, reading, and playing badminton.
Elaine comes with over 17 years in the off-shoring industry with solid experience from front-line to senior leadership roles. Graduating Cum Laude with a degree in Chemical Engineering from De La Salle University Manila, Elaine strived hard to adapt to the complexities of the call center industry right after college graduation.
Prior to joining Enshored, Elaine became part of both pioneering and start-up companies in the Philippine BPO industry. She has extensive experience in managing different lines of businesses such as financial, telecommunications, hospitality, internet search engines and social media platforms. She has proven skills to deliver improved performance on key client, operational, and financial indicators while maintaining high employee satisfaction. Her core strength lies in adapting to changing needs and delivering results. She has also been recognized many times for being a role model for achieving extraordinary results, leading and driving change. building relationships at all levels and a leader of leaders.
Being a family- oriented woman, Elaine spends quality time with her husband who was a former operations manager in the BPO industry and now runs his own laundry business and their only child when she is not at the office. Elaine enjoys the most complex and demanding responsibilities of being a mother and a wife. She also loves traveling and discovering beautiful places, especially those in her family's bucket list. She also loves organizing stuff, keeping their home clean and organized and trying out new recipes during her free time.
Xavier became a BPO professional in January 2003.
Although he has been assigned to work in Cebu, Davao, General Santos, Indonesia, Singapore, Sydney, and Illinois, the majority of his work was local.
It's no doubt that working in Operations is Xavier's life and soul. Nevertheless, he also brings to the table a rich experience in Training, Financial Support, HR Business Transformation, Transition Management, Business Development, Inside Sales, Client Management, Site Management, Key Account Management, Due Diligence, Safety & Evacuation Awareness, and Client Services.
As a young dreamer, he knew he was destined for New York City to live a life as a bartender. Sure enough, after graduating from Ateneo de Manila, he flew to Manhattan to attend Berkeley College and fulfill his American dream.
Fast forward to January 2022, he joins us to live out the rest of his career in the company of Heroes.
Chrystal Joy Garcia
Before joining Enshored, CJ worked as a Supervisor and Operations Manager under PeopleSupport (now known as Teleperformance) and DNATA Travel, Inc.
Her experience allows her to understand the travel industry like the back of her hand. She is no stranger to sales, customer service, escalations, and back-office through various touchpoints – phone, e-mail, chat support, and e-commerce. CJ is also a product of the University of the Philippines – Los Banos with a degree in Development Communication, majoring in Educational Communication.
CJ is a believer in empowerment. This allows her to entrust different tasks and autonomy in formulating strategies and action plans to address current challenges and help the program achieve its goals.
Among her achievements as a leader was helping her direct reports discover their full leadership potential through empowerment, guidance, constant feedback, and open communication, which secured the Team Leader of the Year award for 3 consecutive years within their vertical.
As a homebody, CJ enjoys family time, especially with her nephews. To de-stress, she occasionally gets behind the wheel for long drives or visits different grocery stores and supermarkets to discover unique food items.
Wil enters Enshored with 26 years of HR experience, mainly from the BPO industry. He has experienced different facets of HR: Training & Development; Recruitment; Payroll; Compensation & Benefits; Career Development, and Employee Relations. He has led the HR Department in different capacities since 2006 and had the opportunity to set up three start-up companies wherein he was employee number 1 for two of those companies. All three organizations were successful since they grew from a few numbers into thousands of full-time employees.
Wil believes in paying it forward and internal career growth. This has been his driving force when he looks at colleagues and the whole organization. He practices what he preaches and reminds the people around him to look at the character instead of the skill. He believes character is a top priority, and abilities are trainable.
Aside from being an HR Practitioner, he has also entered the food industry at a very young age. He had a restaurant and a food concession that served a fusion of Filipino and American cuisines with his family. Though their family has decided to close down this business a few years ago, Wil has continued to have an online food business and still prepares food for long-time customers. In addition, he also loves traveling.
When asked what he would tell others to grow in their chosen career, he would bluntly say to them: "Work hard, always have integrity in all you do and say. Stay disciplined and be patient with yourself. Your time will come."
Head of Quality Management
Vince holds a bachelor’s degree in Public Administration with a specialization in Fiscal Administration and Economics from the University of Philippines-Diliman. At present, he is also pursuing his Master's Degree on the same University while simulteaneously completing his Data Analytics Manager Professional Degree from the Development Academy of the Philippines.
Before joining Enshored, Vince was a University Research Assistant at the esteemed University of Asia and the Pacific, working on Agri-Business market research and business consultancy. After his stint in the academe, he worked in the e-commerce industry under Shopee Philippines, Inc. as a Senior Analyst for Business Development, focusing on the company’s seller relationship management. He was also the Director for Education and Research of the Practice of Administrative Leadership and Service (PALS-NCPAG), an academic and political organization at UP Diliman. He also brings wide experience in the field of business development, project management, value chain analysis, and the digital economy. He has certifications in data analytics, business analysis, and process management, digital marketing, and fiscal and monetary policy and analysis.
In his spare time, Vince loves to travel and spend his time with his friends as he believes that it is through affinity and personal interaction that he will be able to understand the intricacies of life. Alongside work and his academic life, he still continues to learn and innovate to ensure that he is able to create value-driven and relevant projects and frameworks that may benefit his organization in the long run. He is also helping his siblings in finishing their education as he serves as the breadwinner of his family. He also takes care of his dog, Saleem.
Head of Training and Development
Ella brings to the table 17 years of BPO industry experience, including more than 12 years in training, learning and development, and quality management. Ella has handled campaigns from different businesses, including Travel Management, Advertising, Content Moderation, Voice and Chat accounts.
Before BPO, Ella was part of a traditional advertising agency hence adding considerable media and creative skills such as video editing, fast draw animation, infographics creation, and online training in her portfolio. Also a certified COPC implementation leader, Ella has extensive experience in creating Training and Quality process frameworks, bringing in best practices in training effectiveness, including tying quality results with training delivery improvement.
Like many others, Ella began collecting plants last year as a way to distress during the pandemic. She now has an entire garden of local and imported plants. Most of her time is spent with her husband and 5-year-old daughter, whom she loves creating vlogs.
Head of Data Science
Scientists and mathematicians are trained to dig below the surface of the chaotic, natural world to search for unexpected simplicity, structure, and even beauty. For the last 15 years, that has been the mission of Dr. Isaias Prestes, a Data Scientist with a bachelor's degree in Statistics and a Ph.D. in Epidemiology.
His research and focus are on Applied Probability and Statistics, with emphasis on Computational Statistics.
In the corporate arena, he has experience in Machine Learning, Natural Language Processing, Probabilistic Record Linkage, and Statistical Data Analysis of economic, business, and epidemiological data. To add to his long-established credentials, he is also a powerful force in the workplace. He uses his problem-solving attitude and tireless energy to develop solutions to help others perform better and succeed.
A quote from Jim Simons states his guiding principle - "Work with the smartest people you can, hopefully, smarter than you… be persistent, don't give up easily."
Outside the office, Isaias committed to better understanding the world around him and learning various topics. His inspiration to do all these are his wife and trusted friends.