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BPO Insights by Enshored

Enshored’s “Giving Back” project giving a percentage of monthly revenues to tackle Coronavirus

Enshored, like every company globally, has been impacted by the Coronavirus pandemic. Since mid-March, our team has transitioned from working 24×7 out of our offices in Manila, to a work from home set up. We worked tirelessly with our support teams to get each of our operational teams online and back working for our clients. Service disruption was minimal. 

As a company, we see our role as critical in both the success of our clients and in providing meaningful paid work to our heroes. This has never been so critical as now when many are now bearing the full financial burdens in family units where others are left locked at home and unable to work or earn. To this end, where clients have required us to reduce team sizes and in some cases pause work, we’ve made sure to place those affected heroes in the best possible matching position with other clients. 

As a company, we are now focusing on where else Enshored can make a positive contribution to the response and recovery from Coronavirus. Subsequently, our leadership team has decided to give a percentage of monthly revenues each month to the charities making the biggest impacts in tackling the epidemic.

We will be making monthly contributions to charities in the following key areas:

  1. Improving the speed and scale of testing for the virus. 
  2. Providing essential PPE for frontline medical workers.
  3. Assisting the feeding of those families who have been left without income for food.

To start, we’ve chosen to make pledges to the following foundations:

  • Philippine General Hospital Medical Foundation, Inc. and the UP Community to help us reach out to the Philippine Genome Center and UP Manila National Institutes of Health and provide our scientists with crucial scientific information to mitigate the spread of the disease.
  • Act as One PH who has been so active in providing immediate response to person under investigation (PUI) and person under monitoring (PUM) cases together with their own volunteer medical front liners. 
  • The Noche Buena Project whose non-profit organization has been so active in helping the community in this pandemic. Since 2009 they particularly helped survivors of Typhoon Ondoy, and Typhoon Yolanda in 2013 together with the Youth for a United World. Their movement has extended to giving Noche Buena (Christmas dinner) a total of almost 10,000 families up to date.

In addition to the charities mentioned above, we’ve worked with our internal team to identify the top five hospitals around Manila and Rizal, where most of our employees reside, to deliver the PPEs and medical suppliers directly to the hospitals’ front liners. 

We shall not simply be making donations and moving on. We shall actively monitor how well our donations are being used against their purpose and shall ensure that where partners are making the biggest impacts they will see more of our monthly donations. We shall continue this process until the new normal situation starts to become apparent to us.

Enshored is not new to getting involved in our communities. Earlier this year our teams led efforts to bring relief to those affected by the eruption of the Taal Volcano south of Metro Manila. Go back to the story through this video. Being responsible for global citizens is in our DNA. This challenge is unprecedented and we will ensure that we continue to do everything we can to contribute to the speedy return to normalcy. 

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