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Tag: CX

E-Commerce acceleration – how to keep pace

Accelerating the shift to online retail The pandemic has seen a boom for e-commerce and accelerated a longer-term shift away…

Customer experience: The Good, The Bad and the Downright Ugly

Customer experience is fast becoming the critical metric for business. It can make or break relationships. Getting it wrong can…

When should you outsource your customer experience?

If you’re a growing business struggling to provide round-the-clock customer care, perhaps it’s time to look for a customer experience…

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