Tag: performance

Enshored Named by Clutch Among the Top BPO Companies

Here at Enshored, we believe in the importance of great outsourcing to power growth for disruptive businesses, whatever their size and growth trajectory. BPO companies can help solve problems of scaling, optimizing service delivery, as well as the promise of operational cost reduction, and more time to focus on your core business. Whether it’s for a high-growth niche e-commerce firm, a new travel technology company or a disruptive digital marketing agency, BPO companies like Enshored can help provide you with the right staffing needs.

 

Enshored is an outsourcing firm built to solve the challenges related to scaling, high growth businesses, delivering proven results by utilizing our unique agile operations framework and the highly-skilled associates in the industry. We provide a wide array of services such as customer support, sales and marketing, and back-office support to name a few. We work with companies from startups to tech companies to fast-moving consumer goods businesses.

 

As a testament to our success, we are featured on Clutch’s rankings of the best companies in the BPO space. Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers.

Enshored Clutch award

There are lots of ratings and reviews websites out there, but what sets Clutch apart is that their trained business analysts perform in-depth interviews with clients about the quality of their interaction with each Clutch-registered company.

 

Here’s our CEO, Ian Jackson on what he had to say about this amazing award:

“We are delighted to have been recognized by Clutch for our ability to provide transformational outsourced B2B customer support services. While there is a major push to digital, we see delivering excellence in voice-based support as critical in helping maturing B2B and SaaS businesses meet the needs of their business customers. You need to meet your customers where they are happy talking to you.”

 

We truly appreciate our clients for taking the time out of their busy day to leave a review on our services and how it impacted their business. We were assessed on the basis of our strong management skills and our proactiveness. Their head of customer service commented: “At Enshored, they treat their employees well…It’s clear people want to work with Enshored, which makes life easier for me.”

 

You can read the full version of the review on our Clutch profile.

 

Contact us! We’d love to know more about your company and how we can help you elevate your business.

Scaling Made Simple: Strategy #1 – Reduce Variation

scale enshored reduce variation

 

In Six Sigma, reducing variation is principle #2. It’s noted that when planning for Six Sigma, variation is undesirable because it creates an uncertainty of achieving your desired outcome. If the desired outcome you’re seeking is always profitability – then anything that may deviate from that model should be evaluated. 

Savvy companies know that in order to grow, more resources need to be applied to products and services that perform. Often, that means weeding out options that may be under-performing. The trouble is, some companies don’t have the data to know the difference. It’s important to develop a process for pulling data on the performance of your offerings. Sit down and take an objective look at how each category is performing, and make a commitment to decrease the offerings that are not up to par in each. 

Strategies for improving outsourced team performance

 

There are some clear and well-known disadvantages in working remotely – be it in outsourcing or in any globally located business with remote workers. At Enshored we welcome client teams to visit our offices whenever possible, and every year many do come. These short times of direct contact bring significant improvements to the working relationship and often to our productivity and other positive outcomes. I’ve listed the following 4 main points we look to accomplish during these on-site visits: