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Scaling Made Simple: Strategy #1 – Reduce Variation

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In Six Sigma, reducing variation is principle #2. It’s noted that when planning for Six Sigma, variation is undesirable because it creates an uncertainty of achieving your desired outcome. If the desired outcome you’re seeking is always profitability – then anything that may deviate from that model should be evaluated. 

Savvy companies know that in order to grow, more resources need to be applied to products and services that perform. Often, that means weeding out options that may be under-performing. The trouble is, some companies don’t have the data to know the difference. It’s important to develop a process for pulling data on the performance of your offerings. Sit down and take an objective look at how each category is performing, and make a commitment to decrease the offerings that are not up to par in each. 

Enshored Named A 2019 Global Leader For Customer Support In California: Thank You Clients!

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Since 2014, Enshored has made a mission to service clients with customer support, back office support, content moderation, and marketing techniques, all to help clients in the most efficient way possible. Our team provides customer support paired with research to make our client’s business with their productivity and workflows. 

This year, our dedication has earned us a spot on Clutch’s 2019 Global Leader list for our BPO services and outstanding customer support we’ve provided them. Clutch, the B2B ratings and review platform, looked at each company on their site to identify the companies who are currently making the biggest impact for their clients. We’re proud that this methodology has highlighted Enshored and our services. 

COMPARABLY: Best Work-Life Balance 2019

These are the Top 100 highest-rated companies for Work-Life Balance in 2019, according to anonymous employee feedback on Comparably.com to a variety of questions regarding the topic. This distinction is segmented into two lists: Large companies (more than 500 employees) and Small/Mid-Size companies (500 employees or fewer).

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CISION: Enshored LLC announces the multi year sponsorship of elite cycling team EVOQ.BIKE P/B ENSHORED

Enshored, the leading outsourcing company for disruptive technology companies, announced that is has agreed a multi-year deal to sponsor a US based elite cycling team. The team shall be called EVOQ.BIKE p/b (presented by) ENSHORED.

“Any successful team needs to have grit, be professional, be obsessed with marginal gains, display phenomenal teamwork, and be selfless. I look forward to the team helping us deliver the marketing message of Enshored to future clients”: Ian Jackson, CEO

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CISION: ENSHORED Ranks No. 607 on the 2019 Inc. 5000 with Three-Year Revenue Growth of 733 Percent

Inc. magazine revealed today that ENSHORED is No. 607 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

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Enshored joins the ranks of the fastest-growing companies in the US

 

This week has seen Enshored recognized as one of the fastest-growing companies in the US. According to Inc Magazine, we rank at 607 of the 5000 companies who made it onto the annual Inc. 5000 list.

This is further validation for Enshored. We have carved out a unique niche in the outsourcing world in supporting disruptive businesses to grow and be successful. As a partner to them, we bring expertise in operational areas where they need help. They, in turn, can get back to focusing on the big ideas, and the more disruptive parts of their business.

Strategies for improving outsourced team performance

 

There are some clear and well-known disadvantages in working remotely – be it in outsourcing or in any globally located business with remote workers. At Enshored we welcome client teams to visit our offices whenever possible, and every year many do come. These short times of direct contact bring significant improvements to the working relationship and often to our productivity and other positive outcomes. I’ve listed the following 4 main points we look to accomplish during these on-site visits:

What puts the “Great” in “Great Customer Service?” – Process

 

In the final part of our series on customer service, we will bring everything together by looking at the process. Process – how you do things – is critical. You can have the right tools and the right people, but without a clear and consistent process to manage things, you will not be able to deliver great customer service.