Marky Maramot, a Quality Analyst, from the Training and Quality department of Enshored won the first-ever Enshored’s LGBT Q & A edition last July 18, 2020, at 6 PM via Zoom. He will also be the official LGBT Ambassador for the year 2020.
The newly hired Team Captain at Enshored, Jan Suarez showed so much grit and dedication to his job and to his team by walking for almost 8 kilometers just to reach Enshored office last March 17, 2020, despite the suspension of mass transportation so he can help his team’s work from home set up transition.
By the end of March most, if not all, BPOs around the world had transitioned from what has been an almost exclusively office-based work regime to working from home. As global support providers to the world’s businesses, we too have been affected by the disruptions this pandemic has brought to our client’s businesses. We have faced either an increase of decrease in client work volume requirements – broadly speaking though, we have all adapted well to the changes.
Enshored, like every company globally, has been impacted by the Coronavirus epidemic. Since mid-March, our team has transitioned from working 24×7 out of our offices in Manila, to a work from home set up. We worked tirelessly with our support teams to get each of our operational teams online and back working for our clients. Service disruption was minimal.
CEO Ian Jackson had recognized one of Enshored’s passionate employees, Robert Sernande, for taking in 7 people to work from his apartment and opening it up for people from other shifts in his team.
CEO Ian Jackson had mentioned HR Manager, Pauline David Antonio, for taking in 12 employees home who couldn’t find a ride due to transportation suspension and implementation of checkpoints in Manila.
CEO Ian Jackson has recognized the newly formed logistics team, Rose Tan, MJ Cero, Kevin Bernal, JB Seril, Justine Bolaños together with the IT and procurement team, who were responsible for delivering computers and wifi hotspots, in his recent video message to all employees.
Shirelynne Crisologo was happily recognized recently by CEO Ian Jackson and the whole management via email sent to all employees for her leadership. She’s a newly hired employee yet showed early compassion and concern to her new team.
While the world has moved at different speeds and with varying success in adapting to the post Covid-19 world, Enshored has successfully moved to a work from home model for nearly all operations.
The president of the Republic of the Philippines, Rodrigo Duterte, ordered a “Manila lockdown” starting March 16, 2020, which meant that the City was one of the first in a country without high numbers of confirmed cases to go under community quarantine. That event led the Enshored management to quickly move forward with its rapidly evolved work from home plan. These plans have come under more strain as Duterte has extended and tightened the lockdowns to include the whole island of Luzon where Manila is.
CEO Ian Jackson mentioned Cindy Zaremalekabadi via email sent to all employees recently as one of the new heroes of the day who made extraordinary efforts to support the team on how the company was adapting to the WFH situation.
“Cindy Zaremalekabadi, our TC for Paddle, did such a great job with getting the Paddle team primed for WFH, including self-directing the logistics”, Ian Jackson shared.