Optimized Customer Support
Enshored builds customized customer support teams to meet our clients’ specific requirements.
We are experienced in knowing how to build the optimal structure for each client. This approach allows us to consider the various factors critical to each client’s success. We look at support channels, coverage hours, how technical the support is, what your KPIs are, what tools you are using, and a number of other factors.
Many of our clients – SaaS companies, and E-commerce startups – are growing very quickly when they initially reach out to us. Some are outsourcing their customer support for the first time, while others are relying on us to augment their existing team, their coverage hours, or their communication channels. They need a partner who has been there and done that numerous times before, and can help guide them towards success.
As an experienced customer support outsourcing company, we are adept at omni-channel support. Whether you need someone to man the phones and answer emails, or integrate live chat, in-app, social media, and text, we are here to support you and meet the specific needs of your business.
Whatever your requirements, Enshored will rapidly and efficiently scale your customer experience team. Because you need a partner who can own the implementation and training aspects of rapid scaling while also helping you meet new challenges with ease.
Partner with Enshored to delight your customers and keep them engaged with your brand.
How Can We Help?
Let’s chat about how you can give your customers a great experience.
Scaleable Customer Service Your Business Can Rely On
In-App support and moderation.
Social media management.
Voice phone support.
Text messaging services.
Live chat services.
“Enshored team has been extremely instrumental in scaling up our operation. From data entry, audit, to customer service, we could not have achieved all of this without their significant help.
Their team is very professional, efficient and well trained. Enshored feels like an extension of our team and now we cannot live without them. We absolutely recommend their service to any e-commerce companies that are looking to scale up. It saved us so much cost on customer services and helped us focus on other parts of the business that are more important.”
CEO and Co-Founder, HelloAva
Sales & Marketing
Sales is a high cost area of any business, which makes it difficult for sales and marketing leaders to make the most of their budgets. Finding talent swiftly in times of growth is even more challenging. By outsourcing sales and marketing tasks to Enshored, you get the most out of the sales force you have today.
Back Office Support
Back office support and data processing are crucial for many of our partners. Back office performance for most companies is a little-understood but critical factor in the success or failure of a business. While the customer does not see or experience these processes directly, they are vital to the successful operation of any enterprise.
Careful content moderation is critical for success when managing your presence on any social media platform. An engaging and effective content strategy includes two critical components. First, we identify, flag, and remove content that is not suitable for your platform. We then help you identify and highlight your strongest content.