May 23, 2023

The decision to work with a customer services partner is a big one, and certainly should not be taken lightly by e-commerce operators. However, given the operational and cost challenges of running their own contact centers, working with an outsourcing partner is a route that many e-tailers are finding makes a great deal of commercial sense.

When choosing a CX partner, there are four critical capabilities to consider. Check out our comprehensive guide below for more information.