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How to Choose the Right ecommerce CX Partner

Written by on May 23rd

Customer Service

The decision to work with a customer services partner is a big one, and certainly should not be taken lightly by e-commerce operators. However, given the operational and cost challenges of running their own contact centers, working with an outsourcing partner is a route that many e-tailers are finding makes a great deal of commercial sense.

When choosing a CX partner, there are four critical capabilities to consider. Check out our comprehensive guide below for more information. 


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