Written by Enshored Team on November 16th
This explains why so many e-commerce providers are opting to work with an outsourcing partner for their customer management needs. E-tailers can improve consumer loyalty, and lower their capital costs, by working with a third-party outsourcer that is experienced in driving the best CX outcomes using the best people, processes and technologies.
But, upon deciding to work with an outsourcing provider, the issue becomes: Which is the right CX model to use?
The reality of contemporary consumer management is no longer the large, generic call centers of yesteryear. Rather, today e-commerce operators have the chance to leverage several approaches to satisfy their end-users ever-changing support requirements.
Download our latest guide to learn more about choosing the right model for your business.
Serious about scaling?
One call is all it takes to know if we’re a fit.