Tag: customer experience

Enshored Named by Clutch Among the Top BPO Companies

Here at Enshored, we believe in the importance of great outsourcing to power growth for disruptive businesses, whatever their size and growth trajectory. BPO companies can help solve problems of scaling, optimizing service delivery, as well as the promise of operational cost reduction, and more time to focus on your core business. Whether it’s for a high-growth niche e-commerce firm, a new travel technology company or a disruptive digital marketing agency, BPO companies like Enshored can help provide you with the right staffing needs.

 

Enshored is an outsourcing firm built to solve the challenges related to scaling, high growth businesses, delivering proven results by utilizing our unique agile operations framework and the highly-skilled associates in the industry. We provide a wide array of services such as customer support, sales and marketing, and back-office support to name a few. We work with companies from startups to tech companies to fast-moving consumer goods businesses.

 

As a testament to our success, we are featured on Clutch’s rankings of the best companies in the BPO space. Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers.

Enshored Clutch award

There are lots of ratings and reviews websites out there, but what sets Clutch apart is that their trained business analysts perform in-depth interviews with clients about the quality of their interaction with each Clutch-registered company.

 

Here’s our CEO, Ian Jackson on what he had to say about this amazing award:

“We are delighted to have been recognized by Clutch for our ability to provide transformational outsourced B2B customer support services. While there is a major push to digital, we see delivering excellence in voice-based support as critical in helping maturing B2B and SaaS businesses meet the needs of their business customers. You need to meet your customers where they are happy talking to you.”

 

We truly appreciate our clients for taking the time out of their busy day to leave a review on our services and how it impacted their business. We were assessed on the basis of our strong management skills and our proactiveness. Their head of customer service commented: “At Enshored, they treat their employees well…It’s clear people want to work with Enshored, which makes life easier for me.”

 

You can read the full version of the review on our Clutch profile.

 

Contact us! We’d love to know more about your company and how we can help you elevate your business.

Scaling Made Simple – Strategy #4: Improve Your Processes

scale enshored improve process 01

 

When businesses are growing rapidly, the focus is generally on revenue and getting more of it, and not necessarily on how you deliver that product or service. This can create large inefficiencies in the daily processes that your team is working on. In particular, growing a business can be like reinventing the wheel as there is no time to go outside and work out how others solve this problem.

What puts the “Great” in “Great Customer Service?” – Process

 

In the final part of our series on customer service, we will bring everything together by looking at the process. Process – how you do things – is critical. You can have the right tools and the right people, but without a clear and consistent process to manage things, you will not be able to deliver great customer service.