Tag: Outsourcing

Enshored Named by Clutch Among the Top BPO Companies

Here at Enshored, we believe in the importance of great outsourcing to power growth for disruptive businesses, whatever their size and growth trajectory. BPO companies can help solve problems of scaling, optimizing service delivery, as well as the promise of operational cost reduction, and more time to focus on your core business. Whether it’s for a high-growth niche e-commerce firm, a new travel technology company or a disruptive digital marketing agency, BPO companies like Enshored can help provide you with the right staffing needs.

 

Enshored is an outsourcing firm built to solve the challenges related to scaling, high growth businesses, delivering proven results by utilizing our unique agile operations framework and the highly-skilled associates in the industry. We provide a wide array of services such as customer support, sales and marketing, and back-office support to name a few. We work with companies from startups to tech companies to fast-moving consumer goods businesses.

 

As a testament to our success, we are featured on Clutch’s rankings of the best companies in the BPO space. Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers.

Enshored Clutch award

There are lots of ratings and reviews websites out there, but what sets Clutch apart is that their trained business analysts perform in-depth interviews with clients about the quality of their interaction with each Clutch-registered company.

 

Here’s our CEO, Ian Jackson on what he had to say about this amazing award:

“We are delighted to have been recognized by Clutch for our ability to provide transformational outsourced B2B customer support services. While there is a major push to digital, we see delivering excellence in voice-based support as critical in helping maturing B2B and SaaS businesses meet the needs of their business customers. You need to meet your customers where they are happy talking to you.”

 

We truly appreciate our clients for taking the time out of their busy day to leave a review on our services and how it impacted their business. We were assessed on the basis of our strong management skills and our proactiveness. Their head of customer service commented: “At Enshored, they treat their employees well…It’s clear people want to work with Enshored, which makes life easier for me.”

 

You can read the full version of the review on our Clutch profile.

 

Contact us! We’d love to know more about your company and how we can help you elevate your business.

Enshored COO Sang Won Hwang to bring further depth to the leadership team at a time of growth, internationalization, and increased complexity.

enshored coo sang

 

Enshored, the leading outsourcing partner to disruptive companies, is excited to announce the hiring of Sang Won Hwang as Chief Operating Officer. Sang will initially be based in Manila, Philippines, and will have oversight of global operations. Sang will bring further depth to the Enshored leadership team at a time of growth, internationalization, and increased complexity.

Why Your First Clients SHOULD Be Your Friends

first clients friends enshored

(This article originally appeared on www.inc.com.)

The surprising lessons learned from a B2B Entrepreneur

 

A lot is written about the importance of your first clients in any business. There is a lot of opinion on working with friends and family too. Most business writing on the subject seems to mostly refer and apply predominantly to retail and creative businesses. It generally covers the ground on subjects such as working with people who expect stuff for free, or for fees to be heavily discounted, and not valuing your time and effort. Much of these writings tends to paint a picture of relationships that are devoid of professionalism when having your friends as business clients. Less is discussed about working in a B2B setting beyond the cliche of “there are no friends in business.”

Scaling Made Simple – Strategy #4: Improve Your Processes

scale enshored improve process 01

 

When businesses are growing rapidly, the focus is generally on revenue and getting more of it, and not necessarily on how you deliver that product or service. This can create large inefficiencies in the daily processes that your team is working on. In particular, growing a business can be like reinventing the wheel as there is no time to go outside and work out how others solve this problem.

Scaling Made Simple – Strategy #3: Outsource Non-value Added Activities

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It’s been estimated that over 90% of Fortune 500 companies use some sort of outsourcing to assist with their operations. There’s a reason for that! 

As businesses grow, processes naturally need to be added and tweaked. Some of these add real value to your bottom line, but some don’t. Many companies claim that their customer service function is a real value-add, but do you have data that proves you actually add customers because of it?

Scaling Made Simple – Strategy #2: Make sure your management team is fully focused on the core business

scale enshored focus on business core 01

 

Time is finite. Ideally, some of the most productive and engaged minds in your company reside in management. Each of these leaders only has so much time in a day. 

As businesses grow, they get more complex. That’s just a fact of life. The problem is that this can lead your company leadership to get bogged down in items that don’t contribute directly to the larger vision and mission of your company. In fact, a Harvard Business Review article states that the typical company’s senior executives spend less than three days each month working together as a team—and in that time they devote less than three hours to strategic issues.

Scaling Made Simple: Strategy #1 – Reduce Variation

scale enshored reduce variation

 

In Six Sigma, reducing variation is principle #2. It’s noted that when planning for Six Sigma, variation is undesirable because it creates an uncertainty of achieving your desired outcome. If the desired outcome you’re seeking is always profitability – then anything that may deviate from that model should be evaluated. 

Savvy companies know that in order to grow, more resources need to be applied to products and services that perform. Often, that means weeding out options that may be under-performing. The trouble is, some companies don’t have the data to know the difference. It’s important to develop a process for pulling data on the performance of your offerings. Sit down and take an objective look at how each category is performing, and make a commitment to decrease the offerings that are not up to par in each. 

Enshored Named A 2019 Global Leader For Customer Support In California: Thank You Clients!

clutch badge featured img enshored

 

Since 2014, Enshored has made a mission to service clients with customer support, back office support, content moderation, and marketing techniques, all to help clients in the most efficient way possible. Our team provides customer support paired with research to make our client’s business with their productivity and workflows. 

This year, our dedication has earned us a spot on Clutch’s 2019 Global Leader list for our BPO services and outstanding customer support we’ve provided them. Clutch, the B2B ratings and review platform, looked at each company on their site to identify the companies who are currently making the biggest impact for their clients. We’re proud that this methodology has highlighted Enshored and our services.